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Community Forum Specialist
Autodesk
Lake Oswego, OR, United States
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Community Forum Specialist - 3D Studio Max
Description
Who we are:
As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design and create a better world. Everyone—from design professionals, engineers and architects to digital artists, students and hobbyists—uses Autodesk software to unlock their creativity and solve challenges.
We make software that literally shapes the world around you. Autodesk tools are inspiring a new generation of innovation and we're looking for someone to help. Are you the right person for the job?
The position:
We are looking for a Community Forum Specialist to actively engage with customers in the 3DS Max community forum by providing solutions, direction and general help. A key measure of success will be your ability to facilitate discussion and build community among forum members.
Is this a good description of you? You understand online communities and how to work with top contributing members for the benefit of all. You know how to troubleshoot problems and deliver clear answers that help the thousands of customers who read your posts. Possessing a keen eye and intuition, you understand when you should engage and when to let the community handle the reply. Confirming that the problem is solved, you ensure members get the answers they need whether the answer came from you or from another member. Forum ‘Kudos’ is your currency. You love staying current with social media trends, emerging platforms and technology in general.
Responsibilities:
• Engage daily with customers in the Autodesk 3ds Max community forum
• Respond to new and unanswered threads in a timely manner, encouraging participation by community members
• Monitor popular threads and facilitate discussion resulting in answers to customer queries
• Edit threads to make them more discoverable by customers and search engines alike
• Glean insights from issues that appear in the community and share those within Autodesk
• Identify customers who have fallen through the cracks and raise them to the Customer Care team's attention
• Engage with Expert Elites to provide Autodesk’s voice on selected threads
• Partner with the Autodesk Customer Care team to swiftly answer technical support questions via Twitter, Facebook and other social media channels
Requirements:
• 1-3 years experience using 3ds Max
• Demonstrated experience and passion engaging with others in an online community and/or social media channels (Facebook, Twitter, Reddit, Tumblr…)
• Concise written and verbal communication skills
Applicable Skills:
• Experience using any other Autodesk product(s)
• Proven ability to be flexible and learn quickly in a fast-paced environment
• Proficient in Microsoft Office and social media tools
• Exceptional teammate skills
• Strong English communication skills
• Technical Support or Customer Service experience an advantage
• Familiarity with Autodesk building products an advantage