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Supervsisor, Customer Service Strategy & Operations
Comcast
Mount Laurel, NJ, United States
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Job Summary:
Responsible for the supervision of the day-to-day Customer Care Operations including procedures, policies, and supporting the Customer Service Strategy Operations team. Requires a deep understanding of company standards and goals. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
Core Responsibilities:
• Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry.
• Administers customer service programs in adherence with national and system customer service objectives.
• Manages and trains Customer Care Operations Specialist and Coordinators.
• Assists in monitoring customer service productivity in accordance with established policy to assure adherence as well as completeness.
• Ensures adherence to company policy, procedures, standards, and goals.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 4-7 years related experience
Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.