This job has expired, please see additional jobs below
Manager, Billing Analysis & Change Management – Billing Design
Spectrum
Maryland Heights, MO, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
Responsible for overseeing the intake process of all Billing Design projects and initiatives and ensuring requests get assigned to the appropriate billing entities. Functions as a lead liaison between billing design, billing operations and our business community and supports project tracking and communications from intake through to closure. Functions as a lead liaison between stakeholders with the change management process as changes are managed, reviewed for approval, and implemented. Provides analysis on level of effort and resource needs as they confine to budgets and schedules.
MAJOR DUTIES AND RESPONSIBILITIES
• Provides oversight and management of a team who gathers, analyzes, refines, validates, documents and maintains project and business requirements for all billing activities.
• Provides metrics on intake, project portfolio, statuses, and risks/issues.
• Develops and maintains library of functions specifications via Change Management processes.
• Facilitates Change Management meetings that review and approve changes, provides the stakeholder communications on changes that are reviewed, and serves as a lead for development of the change management process.
• Facilitates Billing Design Intake meetings with stakeholders, provides the stakeholder communications on intake that is reviewed and serves as a lead for development of the intake process.
• Assigns billing design requests and works closely with project management, business analysts and billing design leadership to assign billing projects.
• Serves as a resource to business analysts, project managers, and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
• Accountable for the creation and execution of Billing Design processes and methodologies and Billing Design Service Level Agreements.
• Mentors direct reports on departmental standards by documenting process and capturing key user stories, customer experience impacts, and various business needs impacting the various organization and systems.
• Coordinates integration of broader teams into Billing Design environment and projects; such as other downstream systems and applications.
• Provides oversight and management of the team that bears the responsibility to manage budget, forecasting and other financial reporting matters involving vendors, SOWs, purchase orders and invoicing.
• Manages project staff results by coaching, counseling, and disciplining employees; plans, monitors, and appraises job results.
• Ensures complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of billing proof of concepts, new products, services, rates, processes and/or support technologies.
• Ensures all defined business rules/policies are documented, implemented as designed. Ensures process enablers are working as designed (automated as well as manual). Ensures available technology is leveraged to the fullest extent. Redesigns business process where applicable to leverage available or new technologies
• Functions as the liaison between the business unit and the other supporting functional organizations (Billing Operations, IT, Business Integration, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensures alignment between the business operational strategies and technical solutions.
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Performs other duties as required.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work and model a high sense of ownership, collaboration, and execution excellence
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to gather and makes sense of information that suggests new possibilities
Ability to document, prepare, and deliver effective presentations to a wide-range audience
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders while building consensus
Ability to make win/win decisions and solve problems while working under pressure
Ability to develop strong working relationships with peers and other departmental team members
Superb ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole
Excellent ability in implementing program and project plans and monitor progress, resource usage and quality
Advanced knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Superb ability to oversee, lead, inspire and manage large high-performing teams with diverse backgrounds and work experiences
Education
Bachelor’s degree in Business Administration or related field or equivalent experience
Related Work Experience Number of Years
Management experience 3-5
Business Analyst experience 5-7
Cable and/or Telecommunications experience 5
WORKING CONDITIONS
Office environment
EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.