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Account Development Manager
Comcast
Centennial, CO, United States
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Account Development Manager - 9601 E Panorama Cir, Centennial, CO
Job Summary:
The Account Development Manager acts as a business partner to existing high value SMB customers with an emphasis on customers with Advanced Voice Services. The core responsibilities for the Account Development Manager include: maintaining customer satisfaction and driving increased revenue via account management activities including 1) contract renewal 2) cross-sell and 3) upsell. The Account Development Manager builds and maintains relationships with their customer base via telephone, email, video conference and other distance technologies.
Primary Responsibilities:
• Retain and renew assigned customer accounts through solution based selling and account management via the telephone.
• Grow revenue and units by cross-selling LOBs to assigned customer base.
• Grow revenue by upgrading existing services
• Decrease churn using relationship management skills.
• Maintain a satisfactory NPS score within assigned customer base.
• Enhancing customer satisfaction through regular contact and problem resolution.
• Navigate through multiple systems to build, track and monitor orders.
• Coordinates a variety of local processes and procedures for multiple geographic locations (multi-site)
Core Responsibilities:
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Management of existing revenue, sales oppoortunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelor's Degree or Equivalent
• Business, Communications, or Marketing
• Generally requires 3-5 years related experience.
Additional Requirements:
• Demonstrated experience in Cable/Telecommunications industry
• Demonstrated understanding of voice services
• PRI (Primary Rate Interface)
• SIP (Session Initiation Protocol)
• Hosted VoIP/PBX
• Internet Protocol
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the business.
• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 3 years of Account/project management
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
Comcast is an EOE/Veterans/Disabled/LGBT employer