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IT Help Desk Support
Cumulus Media
Atlanta, GA, United States
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Cumulus Media | Atlanta, GAis hiring a full time IT Help Desk Support to provide high quality, very hands-on support services to end-users by desk-side visits, by telephone, or via remote access application. Some travel will be required to our satellite offices nation-wide.
About us
A leader in the radio broadcasting industry, Cumulus Media (NASDAQ:CMLS) combines high-quality local programming with iconic, nationally syndicated media, sports and entertainment brands to deliver premium content choices to the 245 million people reached each week through its 446 owned-and-operated stations broadcasting in 90 US media markets (including eight of the top 10), 8,000 broadcast radio stations affiliated with its Westwood One network and numerous digital channels.
Together, the Cumulus/Westwood One platforms make Cumulus Media one of the few media companies that can provide advertisers with national reach and local impact. Cumulus/Westwood One is the exclusive radio broadcast partner to some of the largest brands in sports, entertainment, news, and talk, including the NFL, the NCAA, the Masters, the Olympics, the GRAMMYs, the Academy of Country Music Awards, the American Music Awards, the Billboard Music Awards, Westwood One News, and more. Additionally, it is the nation's leading provider of country music and lifestyle content through its NASH brand, which serves country fans nationwide through radio programming, exclusive digital content, and live events. For more information, visit www.cumulus.com.
Focus
Troubleshooting PC and laptop hardware, Windows 7/8/10 operating system and MS Office issues; user account management; troubleshooting basic network connectivity issues, PC moves, setups, and wiring remote support nationally
Qualifications | Competency
• Bachelor’s degree in Computer Science or related field is preferred
• 1-2 years experience in a desktop support position
• Strong Windows XP/7 and PC Hardware installation and troubleshooting skills
• Strong knowledge of Microsoft Office products
• Strong knowledge of Outlook and mobile devices OS: iOS/Android
• Basic understanding of Windows Server 2003/2008, Active Directory, Group Policies
• Basic understanding of TCP/IP for network connectivity troubleshooting
• Ability to learn quickly and work autonomously
• A strong desire to work in a highly interactive, team environment where taking ownership for problem resolution is expected
Bonus Points
Exhibit a passion for media, entertainment, music, sports, and news/talk radio
What We Offer
• Recognition and reward for outstanding performance
• Competitive pay and the ability to increase income
• Benefits, vacation, and paid holidays offered for all full time employees
• Benefits include: Medical, dental, vision, Health Savings Account with company match, 401K with company match, and Life and Disability coverage
Cumulus is an Equal Opportunity Employer (EEO).