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Sr. Business Analyst
Comcast
Philadelphia, PA, United States
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Summary
The Senior Specialist of Product Management for Xfinity Data & Communication products will be responsible for supporting product strategy, technology and product performance initiatives; and coordinate the appropriate Comcast cross-functional teams and vendors to ensure that Xfinity services are providing a high value, high quality customer experience.
Core Responsibilities:
• Manages product and service lifecycle initiatives and implements supporting strategies, programs and processes
• Defines, develops, and implements standard operational frameworks for product initiatives
• Develops key performance indicators for the product and work cross-functionally to ensure market success
• Provides product support and documentation, and develops product materials
• Drafts and manages requirements, and other supporting business documentation
• Coordinates with necessary teams to assess industry needs and identifies possible solutions to meet those needs
• Represents the customer throughout the product lifecycle, defines end-to-end customer experience and coordinates across other functional areas
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned
Education Level
• Bachelor's Degree or Equivalent
Years of Experience
• Generally requires 5-7 years related experience
Preferred Requirements
• MBA preferred
• Minimum of 2 years of product management experience preferred
• Excellent organizational, technical, financial, interpersonal and communication skills
• Creativity and ability to see beyond the obvious
• Self-starter with ability to drive products and ideas independently
• Strong analytical skills with ability to think strategically and critically
• Excellent written and verbal communication skills
• Ability to work with all levels within the organization, including field service team members' management, cross-departmental teams and senior leadership
Compliance
Comcast is an EEO/AA/Drug Free Workplace.
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an EOE/Veterans/Disabled/LGBT employer