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Research Analyst
Spectrum
Greenwood Village, CO, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
Supports moderately complex UX and Design research, usability and A/B testing projects collaborating with Analytics, Design, clients and stakeholders. Contributes to the design of innovative solutions based on research, data and testing by collaborating with all involved teams to support new and existing features across multiple applications.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Brings user-centered design (UCD) process methods to digital applications from concept to launch
Supports test plan writing for usability and A/B tests
Supports research efforts (user and competitive research)
Evangelist for the customer experience within the organization
Creates polished reports for internal clients and the UX team
Compiles and shares timely results in a way that is understandable and impactful
Communicates with internal clients about the research and usability testing processes
Recommends the appropriate research and usability testing services and deliverables based on client needs
Identifies the best methodologies, tactics, and tools to deliver high quality results in a cost-effective way
Analyze qualitative and/or quantitative results and extract key insights and recommendations
Champions the value and necessity of research and testing to the organization and clients
Manages scope, timeline, and deliverables
Manages agency and vendor relationships and efforts when services are outsourced
Fully engaged and positive member of a collaborative team
Willing to learn and be monitored by experienced designers
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to demonstrate research and usability testing background via recent samples
Understanding of user-centered design
Excellent written and verbal communication skills
Passionate about the user/customer and advocating on what’s best for them
Articulate and serve as the voice of the customer
Experience with leading client meetings
Experience in creating and delivering presentations
Strong time management skills and the ability to be self-directed when needed
Experience planning and facilitating user research and usability tests
Education
Bachelor's degree in Design / HCI / Related Field , or equivalent real world experience.
Related Work Experience
3 - 5 years related experience
Familiarity with common tools (Microsoft Word, Excel, PPT, Ominture, Tableau, Google Analytics, Adobe Analytics)
WORKING CONDITIONS
Office environment
EOE Race/Sex/Vet/Disability
Charter is committed to diversity, and values the ways in which we are different.