This job has expired, please see additional jobs below
Application Support Manager
Paramount Pictures
Hollywood, CA, United States
Job Details - this job has expired, please see similar jobs below
Overview and Responsibilities
This position is responsible for defining and managing business and functional requirements processes and procedures; applications, systems, and projects to support Paramount Studio Systems. Paramount Studio Systems IT group supports the following business units: Safety and Security, Consumer Services, Facilities, Production and Technical Operations.
Responsibilities to include, but not limited to:
• Defining, documenting, and evaluating the current business functions and information needs
• Partner with the business client to design improvements to the business processes or to re-engineer the processes in order to achieve increased efficiency and effectiveness
• Provide on-going support and troubleshooting for managed applications and/or infrastructure systems; escalating issues as necessary, including performing hands-on correction of problems, if needed
• Design technical specifications, assign programming and testing tasks for off-shore team
• Assist in development project plans, lead business meeting, providing expectations regarding completion on time and within the scope
• Work with Information Processing and Systems Planning staff, other systems development teams, and outside vendors, where appropriate, to plan and schedule required resources
• Train system users and ensures systems efficiency
• Lead post-implementation reviews of the application to ensure its effectiveness and relevance to the business
Basic Qualifications
• Bachelor's degree in Business or Computer Science is preferred
• Minimum 5 years’ experience in a related position/system assisting a large and high priority client base
• Minimum 3 years’ experience in systems implementation
• Background in Customer Service and/or Vendor Management preferred
• Business knowledge of inventory and ordering systems preferred
Additional Qualifications
Desired skills/experience
• Informed about the state of computer technology
• Able to work independently and to prioritize tasks effectively
• Work well in a team environment and with minimal supervision
• Desire and ability to develop professionally, both by learning from and sharing knowledge with co-workers
• Able to solve most issues and/or challenges independently
• Great communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
• Flexibility and expediency in learning new modules as required
• Good system configuration knowledge
• Strong application software skills including MS Office applications, and knowledge of relational databases (MS Access, SQL Server) are highly desired
Eligibility requirements:
• Interested candidates must submit a resume/CV online to be considered
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States