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IT Manager
iHeartMedia
Chicago, IL, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Provides customer computer support on-site for company employees.
Responsibilities:
• Utilizes technical support tools and identifies problems and solutions to end user incidents.
• Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software and IP telephony solutions; ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email (Exchange) servers and audio/visual conferencing systems, applications servers and administrative systems.
• Interacts with varying IT/IS functional groups and management ensuring solutions are being provided by escalating tickets within the service management tool.
• Assists with Server Administration when needed.
• Interviews user to effectively collect information about the problem ensuring resolution; prioritizes incoming workload based on urgency and impact to the business; logs and tracks workload ensuring documentation reflects support actions provided.
• Works with procurement staff to purchase hardware and software and assess functional need to determine specifications for purchases.
Experience:
• Bachelor's Degree and three to five years experience required.
• Management.
• Minimum three to five years experience coordinating and/supporting IT business processes.
Requirements:
• Knowledge of company supported network platforms such as Windows and Active Directory.
• Ability to design and coordinate the installation of data networks. Ability to maintain and troubleshoot computer network hardware, software, and peripherals.
• Must possess the ability to provide a range of systems training and/or support activities for users, develop and write systems and applications documentation and guides for users, determine computer problems and to coordinate hardware and/or software solutions, develop systems solutions for operational problems.
• Ability to learn and support new network components.
• Knowledge of configuring and troubleshooting Cisco networks including vlans.
• Work with users requires interpersonal skills.
• Responsibilities will require on call, evening, and weekend work in response to needs of the systems being supported. Working conditions are for a 24/7 environment.