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Senior Director, Applications and Services - Connected Vehicle Services
Sirius XM
Irving, TX, United States
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Position Location: Freeport, TX
Position Type: Regular - Full-Time
Position Summary:
Leadership position responsible for a large team of IT Operations Engineers across Platform, Network/Telephony, and Application Support, including Managers responsible for each team. Accountable for maintaining the availability, redundancy, security compliance and restorability of the company's entire service platform in accordance with agreed targets. In collaboration with the VP, CV Operations, develops and implements strategies for improving the quality of services, as well as productivity of both systems and personnel.
Duties and Responsibilities:
• Executive leadership over teams that maintain:
◦ Unix, Linux, Windows, storage and virtualization platforms,
◦ Network, Security and Telephony components,
◦ Web, middleware, database, CRM, custom-developed and management applications.
• Leads continuous improvement efforts across all domains of IT Operations.
• Produces business-relevant reporting about the quality/performance of the services, and manage projects for compliance/improvement.
• Ensures all systems/networks/applications are compliant with security patching in accordance with company policy.
• Supports all IT Operations within a DevOps framework, working in conjunction with the Sr. Director of DevOps.
• Leads transition from premise-based solutions to cloud-based solutions.
• Ensures that there is an accountable Incident Manager for responding to any outage/impairment affecting the platform infrastructure. Handles all Incident escalations, including (as needed) communication with senior executives from both customers and internally.
• Ensures teams complete projects for compliance or continuous improvement to include scheduling and performing maintenance, personnel management, infrastructure patches/fixes, customer notification and change management process development and adherence.
• Ensures all systems/components are compliant with security patching in accordance with company policy.
• Works in conjunction with internal business units to coordinate all customer requests and problem reports to closure.
• Leads continuous improvement efforts across IT Operations.
• Produces business-relevant reporting about the quality/performance of the platform and services, as well as the effectiveness and efficiency of resources (systems/personnel).
• Works with internal customers and other IT members to create and support both external and internal customer-focused SLA's.
• Recruits, hires, trains, evaluates and develops staff in all areas of responsibility as well as managing staff performance both negative and positive.
• Design and maintain Disaster Recovery and Business Continuity plans.
Supervisory Responsibilities:
• Has the ability to build and maintain solid relationships with colleagues at all levels of the organization.
• Strong social skills, team player attitude and networking abilities are a must.
• Manages a team of 15+ employees.
Minimum Qualifications:
• Bachelor's degree in Computer Science/Information Technology or related field or equivalent experience.
• 7-10 years in IT operations/engineering and leadership of a team of 10+ individuals.
• The ideal candidate has executive experience managing Manager-level teams.
Requirements and General Skills:
• Must demonstrate experience achieving challenging objectives and maintaining high standards in a demanding environment, and do so while maintaining a positive and level-headed attitude for subordinates, peers and senior management.
• Strong leadership and technical skills required to manage a technical staff, assigning and organizing tasks, and overseeing projects such as hardware and software refreshes, recruiting new staff and managing budgets.
• Ability to instill confidence in clients; able to solve their problems and issues while keeping the goals of CV Operations, the project and company in mind.
• Must be able to create an efficient work environment, one conducive to teamwork and collaboration, and encourage good communication between employees and management.
• Excellent communication and presentation skills.
• Must be able to give clear direction and delegate accountability across the team.
• Personal leadership skills with successful track record of leading team to accomplish difficult objectives.
• Department-level management skill including budget, personnel review, scheduling and other administrative tasks.
• Interacts with customers (internal and external) at all levels of the organization.
• Proactively partners with other departments to provide information and feedback, analyze reports for continuous improvement and resolve issues.
• Demonstrated experience managing 24x7x365 information systems and/or technical operations servicing multiple customers.
• Must have legal right to work in the U.S.
Technical Skills:
• Experienced in systems analysis, design and production triage activities.
• Expert level with MS Office software, presentation software and troubleshooting tools.
• Prior Systems Administration, Network Administration, and/or Telecom Administration experience.
• Excellent technical analysis, planning and problem-solving skills.
• Knowledge of a defect tracking system.
Equal Opportunity/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.