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IT Service Desk Analyst
Amplify
Brooklyn, NY, United States
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Job Description:
Amplify has an immediate opening for an IT Service Desk Analyst. Our IT Service Desk Analyst fulfills numerous requests a day. A successful IT Service Desk Analyst will be responsible for utilizing his/her skills to provide assistance to the entire company in resolving technical issues.
Responsibilities of the IT Service Desk Analyst:
• Providing Tier 1, 2 & 3 level support for workstations (desktops and laptops), peripherals, applications and network services for Windows and Macs, and for mobile devices like iPhone, iPad, and Android
• Recording problems and their resolutions in a ticketing system
• Installs, configuring and maintaining workstations and peripherals, including printers, and maintaining item information in Configuration Management DB (SCCM) and Jamf Pro (Formerly known as Casper)
• Imaging Workstations with SCCM and Jamf Pro
• Troubleshooting hardware or software problems affecting workstations and escalating when necessary
• Creating and maintaining end-user accounts in Active Directory and GSuite
• providing basic LAN/WAN/VPN support
• Implements corporate security procedures
• Rotating 24/7 On Call Shift
Basic Qualifications
• 3+ years of work experience in related field
• 2+ years customer service
• 2 + years working experience in PC/Mac hardware, Windows OS (7, 8.1, 10, Server), Mac Os X, MS Office Products, GSuite (Google Docs, Gmail, Hangouts, etc …), and Adobe Cloud
• Working Knowledge of Active Directory, Group Policy, and LDAP
• Basic Scripting in Bash, PowerShell, and/or Python
• Proven experience with Data Cabling / Computer Facilities maintenance
• Proven experience with 2 Factor Authentication on Email and Applications
• Ability to lift personal computers, servers, and related equipment (up to 60 lbs)
• CCT - Casper Certified Technician or equivalent work exposure to Jamf Pro
Preferred Qualifications
• Bachelor’s degree in computers or engineering discipline
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Basic theoretical understanding of networks, including LAN/WAN/VPN.
• Proven skills in Mac and PC repair, troubleshooting, deployment, and liquidation
• Understanding and sensitivity to principles of information security, especially as it regards confidentiality and privacy
• Experience communicating verbally and in writing with peers, management, contractors, and vendors
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.