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Director of Contracts Management- Technical Operations
Comcast
Philadelphia, PA, United States
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RESPONSIBILITIES
• Contracts (various: including formal, short form, and annual contracts)Drafting, Evaluation, Negotiation and Execution:Non-Disclosure Agreements, Sales / Purchasing Agreements, Sub-contracts, Consulting Agreements, Licensing Agreements, Master Agreements, Statement of Work, Addendums/Amendments, and Change Management Forms.
• As needed, provide guidance on contract matters to project managers, operations teams and other business owners within Comcast.
• Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions.
• Monitoring the contractor's progress and performance to ensure goods and services conform to the contract requirements.
• Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
• Prepares, analyzes, and manages operation through statistical analysis of activity.
• Plans, develops, and administers customer service programs in adherence with national and system customer service objectives.
• Implements company policy, procedures, standards, and goals.
• Outsourcing contract drafting, negotiations, management for new and existing outsourcing vendors
• Conduct RFX related to outsourcing vendor management needs
• Support outsourcing network strategy development
• Ensures competence and continuity of qualified management and frontline staff through optimum selection, training and development, appraisal, and motivational techniques.
• Handle on-going issue and change management: Monitor transaction compliance (milestones, deliverables, invoicing etc.; Oversee Service Level Agreement Compliance; and Ensure contract close-out, extension or renewal.
• Manages customer service-based training and standards certification. Works with team to ensure excellence in customer service with every customer contact. Manages the performance and development of supervisory staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Excellent and compelling communicator with a natural ability to lead strategic conversations and adjust to varying audiences.
QUALIFICATIONS
• 7 plus years of professional experience in Telecom or Cable Field Operations
• Experience sourcing and cementing partnerships, particularly in business development function.
• Demonstrated thought leadership in creating, influencing and driving business strategy
• Strong management skills including proven ability to support the management, coaching, mentoring and development of a team to optimum performance.
• Prior experience in the Cable industry advantageous.
• Other duties and responsibilities as assigned.
• MBA and/or JD strongly preferred.
Comcast is an EOE/Veterans/Disabled/LGBT employer