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Program Manager
Blizzard Entertainment
Irvine, CA, United States
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With millions of visitors per month from over 230 countries, Battle.net is a massive, global destination. We are looking for a program manager to join our fast-paced development team and help us take our business-critical and widely-used Battle.net application to the next level!
This position is part of the Battle.net client team. The Battle.net client team owns Battle.net’s user facing product vision and execution; we believe that a seamless, personalized experience increases engagement with our games. As a team of designers, program managers, researchers, analysts, writers, and engineers. We are driven by a singular purpose: to build epic experiences. We value program managers who exhibit exceptional creativity, strong communication skills, the ability to think quickly, excellent problem solving skills, and a passion for delivering amazing software and entertainment experiences.
In Battle.net, we do not make games, but we are an integral part of every game that Blizzard makes. We provide gamers with the unified, cross-game experiences that connect the Battle.net community, and the platform that enables and supports Blizzard’s games. Does the idea of being at the center of all Blizzard’s epic entertainment experiences spark your passion and imagination? If so, we might be looking for you.
RESPONSIBILITIES
• Learn - Understand what our customers and competitors are doing and why. Analyze performance in the marketplace for opportunities to innovate, improve customer experience and increase adoption.
• Develop Roadmaps - Help define clear and concise focus areas by identifying the desired business outcomes, priorities to improve, and defining measurements to achieve this goal. Develop and guide the roadmap to set priorities in order to capture maximum business benefit while maintaining focus on creating the best experience for our gamers.
• Design Features – Work closely with our design, engineering and game team to develop features that delight users, have a great technical foundation, are easy to support, and deliver on the key performance metrics and goals of our business.
• Own Schedules and Process – Develop schedules and own all commitments and operational plans. Anticipate and make tradeoffs to balance the business needs versus technical constraints. Ensure the best agile practices are being applied to the software development cycle. Champion continuous improvements to maximize process efficiency and effectiveness.
• Provide visibility - Communicate project status and roadmap to varied audiences: project teams upstream and downstream, group and department leadership, game team stakeholders.
REQUIREMENTS
• A minimum of 4 years’ experience as a program manager, product manager, or similar working on widely used customer-facing products or web applications
• Experience simultaneously running multiple projects through the full software development life-cycle
• Experience implementing, championing, and working with Agile development methodologies
• Experience collaborating with user experience, design, marketing, and engineering teams
• Exceptional verbal, written, and interpersonal communications skills
• Bachelor’s Degree in Computer Science or equivalent
PLUSES
• Passion and knowledge about Blizzard and our games
• Passion for gaming culture and community
• Scrum Alliance Certifications (CSM, CSPO, CSP, etc.) or PMI Certifications (PMP, ACP, etc.)
• Loves puppies and beers on Friday
Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.