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Messaging and Directory Services Senior Engineer
iHeartMedia
San Antonio, TX, United States
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Job Summary:
As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.
The Senior Messaging and Directory Services Engineer is responsible for third tier and executive customer support, oversight, management, and administration of the Messaging and Directory Services infrastructure services for iHeartMedia. This includes DNS, Active Directory, Exchange, Office 365, ADFS and Identity Management services. Senior Engineers are directly responsible for enabling new business opportunities through technology integrations, and aiding the employee workforce in collaboration and utilization of cloud services.
Responsibilities:
• Build and maintain Exchange 2010 / Office 365 Hybrid environments
• Manage Proofpoint, Microsoft, and other cloud based spam filtering solutions
• Implement device interfaces (Android, iPhones, ActiveSync Phones) and respond to issues
• Develop and run Power Shell scripts for configuration
• Manage Active Directory attributes per company requirements
• Troubleshooting all Active Directory Issues (FRS, Replication, DNS)
• Schema planning and updates
• Respond to customer requests
• Manage and troubleshoot DNS issues
• Manage ADFS Single Sign On implementations
• Provide assistance and guidance for on premise Identity Management systems
• Project coordination, advising, implementation
◦ Participate in complex projects of long duration providing execution
◦ May provide analysis and design consultation for technical or infrastructure projects
◦ Generate detail design for technical solutions
◦ Manage technical deliverables in the Infrastructure phase
◦ Provide accurate estimates for building components
◦ Work closely with upstream and downstream roles
◦ Review technical solutions against business requirements
◦ Understand and implements business requirements and detailed design
• Maintain and share knowledge, troubleshoot issues
◦ Help share knowledge, mentor, and train new skills within team
◦ Maintain capable, current knowledge and expertise in a wide range of infrastructure techniques, technologies, processes, platforms, and infrastructure systems
◦ Troubleshoot production and non-production issues utilizing the appropriate tools
◦ Write Standard Operating Procedures documentation for recurring tasks and issues
Requirements:
• Bachelor’s degree in computer science or related field, certification from a technical school and/or equivalent experience
• Preferred certifications: Microsoft
• Minimum 5 years experience with Active Directory and Microsoft Exchange
• Minimum 2 years experience with Office 365 Enterprise Tenant
• Minimum 2 years Windows 2012
• Knowledge in Powershell Scripting and script logic concepts
• Knowledge of DNS, TCP/IP, SSL, and Web hosting concepts
• Knowledge of Active Directory LDAP and Azure Active Directory