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Dir, UX Design
Spectrum
Greenwood Village, CO, United States
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Dir, UX Design - Enterprise Portal
• Collaborate with UX Director of Web Portals and the Enterprise Sr. Director of Customer Experience to
◦ Define appropriate design process
◦ Evangelize and educate design process and design thinking throughout the organization
◦ Set and manage design expectations with the Enterprise client experience team
◦ Establish appropriate level of process and communication
◦ Define appropriate levels consistency throughout digital and non-digital creative work
◦ Define style guides and presentation guidelines for all non-digital communication including print, internal communications and stakeholder presentations
• Maintain consistency with other Spectrum self-support portals by leveraging the digital corporate design system (Kite) and staying closely connected to the other product design teams
• Lead a team of designers (UX, UI, Content, Accessibility) to create and iterate on a self-support web portal for Spectrum Enterprise customers
• Collaborate with Enterprise client experience team to define and prioritize feature work while balancing time to market against user experience
• Manage design timeline ensuring the team hits agreed upon deadlines
• Collaborate with larger customer experience and research teams to understand the big picture in order to guide the portal design team on the best holistic experience for the self-support web portal
• Identify opportunities for the team to gather UX research and conduct usability testing
• Support and coach the design team in presenting their work to executives
• Work with stakeholders to define success metrics and then monitor progress against metrics to gain insights that help the team understand when to iterate
• Collaborate with the development teams to define appropriate process and design deliverables allowing the development team to move quickly while preserving design intention and requirements
• Accessibility experience a huge plus
• 7-10 years of experience in a director or lead role working with stakeholders and leading a design team