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Data Center Network Director
Bell Media
Ontario Ottawa, , Canada
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Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Within the Bell Business Markets, the Service Operations team has the overall accountability to manage the service provisioning and service assurance experience of our business customers. Our business model is highly customer centric, with shared accountability between Service teams for managing the customer experience. This seamless approach to customer service has been a key factor in achieving industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new solutions.
We are looking for a dynamic individual to fulfill the role of Data Center Network Director. This leader is responsible to work at the client’s premises and act as the senior management point of contact for all data center services procured by the client. The Data Center Network Director will ensure the customer’s service level objectives are being met, lead operational governance as well as the problem management program. Achieving these objectives requires a results oriented individual, who is comfortable interacting at a Director and Executive level while providing leadership within the business unit.
Job Duties / Accountabilities
• Work independently at customer offices as well as be available 24x7 for escalations
• Accountable for overall operational governance and leading an operational committee with participation from customer and Bell stakeholders
• Review, analyze and present operational reports of the network and security services delivered
• Review, analyze and present capacity and performance reports of the network and security services delivered
• Review, analyze and present service level reports and ensure compliance with the contracted service levels
• Lead ITIL Problem Management program. Review and approve root cause analysis of any previous problems
• Represent Bell at customer operational meetings
• Lead yearly review of client / Bell operational processes and supporting manual
• Review and address escalations of incidents, problems and changes
• Escalate any unresolved issues to Director and/or Executive levels
• Review and plan for future changes
• Deliver on the proposed and accepted value added projects and associated activities
Critical Qualifications/Competencies:
• Strong background in the architecture and troubleshooting of Data Center Network, Security, Virtualization and Storage technologies.Cisco (Nexus, ASA, UCS), Fortigate, Bluecoat, Citrix Netscaler, MacAfee ePO, Radware, EMC VMAX, Teradata, Infoblox, Oracle Sparc
• Excellent communication skills (written and verbal) at the director and executive level
• Leveraging of reporting tools to provide critical analysis of services being delivered
• Proven consulting, communication, negotiation and presentation skills at technical and executive level
• Working knowledge of core operations processes & service organizations
• Very organised and aptitude for coordination of initiatives across many teams
• Recognized leader with clear track record of using teamwork to create competitive advantage
• Proven customer management skills
Preferred Qualifications/Competencies:
• Business, Engineering university degree, or equivalent experience
• ITIL certification or a solid understanding of the ITIL methodology
• CCNA, CCNP, CISSP, CASP
• Advanced understanding of key Bell operational processes (SA, SP, Change Mgmt, etc)
• Strong knowledge of Voice, Data and IP business solutions
• Strong knowledge of IT/Application support
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa
Application Deadline: 10/27/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.