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Project Design and Delivery Leader
Bell Media
Ontario North York, , Canada
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Project Design and Delivery Leader, Blueprints
Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Are you passionate about improving customer experience and willing to do whatever it takes to make it better?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Do you thrive in a fast paced environment and enjoy being part of exciting leading edge projects?
The Bell Customer Operations Design and Delivery team is at the forefront in new system development and system integrations, being responsible for large capital programs focused on helping achievement of Bell’s Strategic Imperatives. If you love solving problems and strive to make things better, we have room for you to grow within our team. As a valued team member you will be reporting directly to the Senior Manager of the Blueprints Program and be responsible for identifying opportunities, conceptualizing solutions, driving strategic investments, securing executive buy in and leading large cross functional teams.
The Project Manager Design and Delivery Leader will be responsible for helping drive Bell’s future Blueprints strategy. The successful candidate must be a highly motivated analytically driven individual with a passion for making things better. If you want to take ownership over large cross-functional investments, drive strategy and gain executive exposure this is a great opportunity to get the needed experience to take your career to the next level.
Key Responsibilities:
• Take an analytical approach to evaluate projects call center impacts, build business requirements, and involve many operational teams such as, communication teams, planning teams and other key stakeholders. Perform data collection plans and analysis.
• Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, as well as meet all project requirements and deliverables.
• Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, Scope, WBS, Budget, Action Registers, etc.).
• Lead and / or partner with IT PM to create mapping and targeted customer experience.
• Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
• Provide regular updates on project status, including risks analysis and risk management plan to senior management.
• Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.
• Process map critical processes to create CMO and FMO redesign processes for optimal performance; monitor process performance for deviations to apply appropriate corrective action.
Experience / Core Competencies:
• Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
• Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables.
• Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts.
• Ability to work in a fast paced environment and manage multiple projects through effective prioritization.
• Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions.
• Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills.
• Bachelors Degree in Business, Engineering, or Computer Science is an asset.
• Project Management Designation/Certification is an asset.
• MS suite including MS Project and Visio expertise is an asset.
• Telecom industry knowledge (Consumer, small business, Medium and Enterprise) is an asset.
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : North York || Canada : Quebec : Dorval
Application Deadline: 10/26/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, North York