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Manager, Operations
AEG
San Diego, CA, United States
Job Details - this job has expired, please see similar jobs below
Valley View Casino Center, a Historic San Diego arena, now in its 50th year, with a capacity of 14,000
San Diego's largest arena has hosted musical guests such as U2, Rolling Stones, George Michael, Janet Jackson, Bette Midler, Pearl Jam, Red Hot Chili Peppers and Justin Timberlake
AEG, a wholly owned subsidiary of the Anschutz Company, is the leading sports, entertainment and venue operator in the world. AEG Facilities, a stand-alone affiliate of AEG, owns, operates or consults with more than 100 of the industry’s preeminent venues worldwide, across five continents, providing complete venue management, as well as specialized programs in operations, guest services, ticketing, booking, sales and marketing. AEG Facilities also provides resources and access to other AEG-affiliated entities, including live event producer, AEG Live, AEG Global Partnerships, AEG Development, AEG 1Earth, AEG Encore and AEG Creative to support the success of AEG venues across the globe. The Los Angeles-based organization owns, operates or provides services to the world’s most elite venues, including STAPLES Center (Los Angeles, Calif.), The Home Depot Center (Carson, Calif.), Nokia Theatre L.A. LIVE (Los Angeles, Calif.), Sprint Center (Kansas City, Mo.), XL Center (Hartford, Conn.), KFC YUM! Center (Louisville, Ky.), AmericanAirlines Arena (Miami, Fla.), Prudential Center (Newark, N.J.), Target Center (Minneapolis, Minn.), BBVA Compass Stadium (Houston, Texas), O.co Coliseum and Oracle Arena (Oakland, Calif.), CONSOL Energy Center (Pittsburgh, Penn.), Mercedes-Benz Arena (Shanghai, China), MasterCard Center (Beijing, China), The O2 Arena (London, England), O2 World (Berlin, Germany), O2 World Hamburg (Hamburg, Germany), Ahoy Arena (Rotterdam, Netherlands), Pernambuco Stadium (Recife, Brazil), Allphones Arena (Sydney, Australia), ULKER Sports Arena (Istanbul, Turkey), Ericsson Globe Arena (Stockholm, Sweden) and the Qatar National Convention Centre (Doha, Qatar). For more information, please visit www.aegworldwide.com.
POSITION SUMMARY:
The Manager, Facility Services will be responsible for the day-to-day facility operations of the Valley View Casino Center during events and non-event times. They will assist with planning and implementation of associated work tasks as well as supervise the full and part-time staff to ensure proper completion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Planning, organizing, coordinating, and directing all activities and personnel engaged in operating day to day operations at the Valley View Casino Center.
Review event notes, and taking leadership in the setup and breakdown of chairs, tables, pipe and drape, rubber matting and carpets, giveaways, etc. Additionally, working with the Events department in setting up and converting conference rooms, and banquet rooms, as necessary from event to event.
Conducting ongoing reviews of budgeting and staffing plans; recruiting, training, supervising, and evaluating departmental personnel and service providers.
Establishing and maintaining effective working relationships with GM, managers, supervisors, employees, patrons, clients, service providers and corporate sponsors.
Managing third party service providers by enforcing the agreed upon scope of services within the various signed service agreements.
Developing standard operating procedures for the Facility Services department.
Preparing and maintaining required reports/records/certifications for the city, code and/or corporate management.
Preparing projected Event Cost Estimate/Analysis for specific areas of responsibility.
Supervising cost accounting expenses for overall budget including but not limited to house equipment rental, supplies and services purchased, event supervision, and staff.
Continuously review the departmental needs and recommend repairs, maintenance or special projects.
Creates CADS for events and working with Box Office to establish seating capacity.
Production POC for all events.
Advancing shows with tours ensuring that all show needs are met.
Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools and equipment within Facility Services.
Projects as required by the General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND EXPERIENCE:
1. A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) (Advanced Degree Preferred) in Business Management or a related field
2. 7-10 years of related work experience
3. Must have strong background in leadership
4. Able to resolve problems quickly and efficiently
5. Strong interpersonal, as well as verbal and written communication skills
6. Knowledgeable in marketing, accounting/budgeting, booking/settlements and ticketing
7. Must have strong negotiation skills
8. Familiar with ELVIS and Ticketmaster systems
9. Maintain strong working relationships with partners
10. Have contacts within the music industry
11. Experience with ticketing systems and budget creation preferred
OTHER REQUIREMENTS:
Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required.
Must have the ability to stand, sit, crouch, and bend throughout the course of daily activities.
Ability to work in various climates based on the environment.
Must have the ability to stand or sit in one location for a minimum of four hours at a time.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Must have the ability to read, write, and understand English in a working environment.
Must be able to pass a criminal background check, employment check, and a drug test prior to employment.
Ability to adapt and work effectively in various parts of the facility.
Upon employment, all employees are required to fully comply with the Valley View Casino Center rules and regulations for the safe and effective operation of company facilities. Employees who violate these rules and regulations are subject to disciplinary action, up to and including termination of employment.
The Valley View Casino Center and AEG Facilities are committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.