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Affiliate Operations Coordinator
Cumulus Media
New York, NY, United States
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Affiliate Operations Coordinator
Westwood One– New York, NY
About Westwood One
Westwood One, the national-facing arm of Cumulus Media, offers audio products to reach listeners whenever, wherever they are. Westwood One is a trusted connection between audio companies, advertisers, and audience — with 8,000 broadcast radio stations and media partners who reach 245 million weekly listeners. The company’s portfolio features premium content with iconic, nationally syndicated media, sports and entertainment brands including the NFL, the NCAA, the Masters, the Olympics, Westwood One Backstage, the GRAMMY's, the Country Music Awards, and the Billboard Music Awards. For more information please visit www.westwoodone.com.
Role
This role is responsible for providing maintaining and improving the quality of Affiliate databases available to the internal and external teams/partners and providing superior first level support to affiliate radio stations. This position will work primarily with our sports programming but will cross-train on our other programs and services.
Focus
• Maintain affiliate database of contracts
• Answer inquiries from client stations and other parties that contact Affiliate Operations for support, routing to internal teams or referring to external partners as necessary
• Provide regular reports to internal teams and external partners as well as custom reports as requested
• Provide affiliate station support: login credentials, download instructions, format clocks, promos as well as sending affiliate communication memos via e-mail
• Perform quality reviews of multiple databases – reconcile where necessary
• Respond to confidential and time sensitive data-centric queries
• Improve existing processes and procedures to enhance the speed and accuracy of entry and processing
• Generate documentation around internal processes and procedures
Qualifications | Competency
• Strong analytical skills; Very comfortable working with complex data sets in Excel
• Ability to learn quickly to provide and interpret detailed and customized reporting
• Strong customer focus
• Excellent communications skills, both verbal and written
• Ability to analyze and solve problems
• Ability to organize, prioritize and multi-task
• Minimum Associate Degree or Equivalent Work Experience
• Advanced skill in Microsoft Office Suite, particularly Excel.
Bonus Points
Exhibit a passion for media, entertainment, music, sports, and news/talk radio.
• Experience with HTML code & Naboo (or similar web development interface)
• Experience with Constant Contact (or similar applications)
• Experience with Counterpoint
• Radio, Tech and/or production experience desirable, sales experience
• Knowledge of the sports radio landscape in the US
What We Offer
• Competitive Compensation
• Collaborative and creative work environment
• Opportunity for career progression and professional growth
• Support enhanced by strong leadership and company resources
• Recognition and reward for outstanding performance
• Medical, Dental & Vision Insurance package with HSA and company contribution
• 401K with company match to plan for the long-term
• Paid vacation & holidays to enjoy the fruits of your labor
Cumulus|Westwood One is an EEO company.