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Sr. Manager, Process Design & Delivery
Comcast
Philadelphia, PA, United States
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Job Summary:
Responsible for ensuring end user readiness to integrate and adopt new
technology and supporting processes into daily operations. Conducts
on-site process analysis and deployment support in the areas of
marketing readiness, user acceptance testing, and live trial. Develops
financial and operational objectives. Ensures operational plans are
aligned with business objectives. Contributes to functional strategy
development. Has a greater degree of impact on business results, and
typically manages one or more groups of professional employees.
Core Responsibilities:
• Oversees the implementation of deployment readiness program for
regional rollouts, including communications, UAT, and training support
for call centers.
• Defines quality gates to ensure market readiness is in line with
deployment milestones.
• Develops and defines methods and procedures for end users to address
deploying technology and operational process changes. Ensures
operational plans are in line with business objectives.
• Reviews and updates Training Strategy to meet region specific needs.
• Defines a training plan to ensure business continuity.
• Reviews UAT testing strategy and updates to meet regional differences.
• Supports UAT readiness through the management of the market Readiness
checklist. Creates UAT test plan, test cases, and scripts.
• Manages testing environment requests to include test accounts and
required test data. Provides centralized defect management for on-site
UAT and live trials, maintains the defect and issues log, and conducts
daily defect reviews.
• Prepares and communicates daily testing status and defect reports.
Manages daily testing status and defect tracking.
• Initiates metrics baseline and ongoing collection process in region.
Escalates project issues and risks as appropriate.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 8-11 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer