This job has expired, please see additional jobs below
Manager, EMEA Digital Client Services, Features (Maternity Cover)
Sony Pictures
London, , United Kingdom
Job Details - this job has expired, please see similar jobs below
Manager, EMEA Digital Client Services, Features (Maternity Cover)
Please note that this role is based in the United Kingdom. In order to enable us to meet statutory and regulatory obligations of the United Kingdom immigration system you must have the appropriate immigration permission needed to work and reside in the United Kingdom.
Overview
Please note that this is a maternity cover position of 12 months duration.
Sony Pictures Home Entertainment currently distributes transactional digital content in more than 100 territories and to major retailers such as iTunes, PlayStation Network, Google Play, Amazon, Sky, BT, Deutsche Telekom, Carrefour, and many others.
As a part of the Business line, the Digital Client Services team supports and enables this distribution through management of the Digital Supply Chain, ensuring on-time and high-quality content deliveries, as well as the accurate execution of strategic initiatives via flexible, repeatable and scalable processes.
Reporting to the Director, the Manager, EMEA Digital Client Services, Features is responsible for managing day-to-day operations and communication for the EMEA Digital Features supply chain. As the expanding and dynamic Digital marketplace continues to mature, key criteria for success in this position will be consistent attention to detail, excellent communication skills and the ability to adapt and respond quickly to shifting processes and strategies.
Core Responsibilities of this role will include:
• Manage the internal Features Digital release schedule and pricing for the EMEA territories, as well as the communication of these releases and price tiers via partner-facing Sales Communication reports and business-to-business integrations.
• Collaborate with internal and external points of contact to coordinate the delivery of video, audio, subtitle, artwork and metadata assets in adherence to SPHE and customer specifications.
• Cultivate communication with Territory Digital Account Managers in order to facilitate the execution of partner pricing promotions, timely delivery of territory-specific assets and home-office support for territory priorities.
• Interface with customer contacts to expedite the resolution of territory avails or content-specific issues and questions.
• Develop in-depth understanding and experience-based knowledge bank in regards to territory- and/or region-specific practices and processes.
• Digest customer specifications and requests, communicating updates and/or requests for research to internal points of contact as needed.
• Respond in a timely and accurate manner to reporting and research requests from upper management.
• Coordinate with customer, internal servicing and Business contacts to ensure proper execution of non-standard title releases, promotions, pre-orders, etc.
• Prioritize day-to-day responsibilities along with ongoing ad hoc projects and product optimization goals.
• Facilitate new customer onboarding and/or launches liaising with partner contacts and internal servicing and Business teams to understand and document requirements and timelines.
• Communicate with Sony Pictures Television counterparts to ensure SPHE adherence to VOD timing and availability.
• Cooperate with IT and Servicing teams to develop ongoing as well as ad hoc solutions to ensure accurate and efficient delivery of assets and information to customers.
• Troubleshoot issues when encountered.
Preferred Qualifications and/or Experience
• Typically 2-3 years studio, media supply chain and/or Digital distribution experience
• Working knowledge of digital supply chain (XML, video encoding, workflow management systems)
• Highly organized with a keen attention to detail
• Skilled communicator – interpersonal, verbal and written
• Able to handle multiple tasks and adapt to changes in priority and/or direction easily
• Flexible and adaptable with an appetite for implementing positive change
• Strong relationship builder with excellent customer service skills
• Self-starter who can be effective with minimal supervision
• Demonstrable comfort communicating with management, Business and customer contacts
• Proficient with MS Office applications (Word, Excel, Outlook)
• Fluency in EMEA regional languages a plus
• Problem solving ability
If you feel that you meet the above requirements we would love to hear from you! Please submit your Cover Letter and CV today in order to be considered for this position.
Please note that this is a maternity cover position of 12 months duration.
Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to his or her race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
• Sony Pictures - GBR - London