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Supplier Relationship Management Director
Pearson
Hoboken, NJ, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Global Procurement at Pearson
Pearson is investing in the creation of a global procurement function with an exciting and challenging agenda. There represents an opportunity to make a financial impact delivering true return on investment at a critical time in the company’s evolution.
The global procurement team is newly constituted, with a global footprint and diverse expenditure profile; ranging from traditional indirect categories to content led direct media categories.
We are seeking to grow our internal capability to become a leader in the Procurement profession, joining us will be an exciting and challenging career step.
About the role
This is a unique opportunity to join the team with responsibilities in creating and driving the global Supplier Relationship Management (SRM) program. This new team reports to the VP Supplier Relationship and Contract Management and will work extensively with the Procurement category leads, business stakeholders and supplier account management teams. The candidate will contribute to the creation of an enterprise-wide Supplier Relationship Management (SRM) program including overarching governance, treatment framework and procurement policies in order for Pearson to best leverage our supplier relationships, purchasing power and optimize our vendor partnership potential and business growth opportunities.
The Director of the Procurement SRM program will build strong relationships with the global Operations team, Procurement Category Leads, supplier relationship stakeholders, and will be critical in driving the implementation and ongoing management of a successful SRM program. This person will be responsible for (but not limited to) the following activities:
Engage with category leads and business line stakeholders to understand organizational objectives, supplier landscape, and opportunities to create and strengthen the partnerships with our suppliers to more effectively and efficiently deliver on our goals.
Proactively engage with and seek feedback from supplier and internal stakeholders, taking ownership of vendor communication to improve buy/sell side dynamics, supplier performance and relationship satisfaction.
Research and maintain connection to market and best practices in Supplier Relationship Management in order to implement as appropriate within Pearson.
Responsibilities shall include:
Alignment: Ensure SRM program supports and facilitates compliance with global Procurement and third party risk policies
Classification: Facilitate supplier classification model to segment vendors by strategic potential to ensure appropriate resources and suggested treatment strategy support our relationship objectives.
Governance Design: Actively identify value opportunities with suppliers which align to the procurement, category and business objectives. Ensure appropriate engagement of resources to support each supplier program.
Performance Management: Determine critical metrics to track supplier performance, communicate expectations to suppliers, facilitate on going performance / improvement plans and escalate as needed. Create action plans and necessary supporting tools to remediate supplier issues (i.e. variations to contract, performance, disputes, conflicts and opportunities).
Collaboration: Implement supplier treatment plans in partnership with relationship managers, manage communication with supplier side stakeholders and ensure successful growth of supplier population under SRM program. Achieve ‘customer of choice status’ with Tier 1 suppliers, articulate our innovation needs, and facilitate a means to capture, review/consider and respond to supplier proposals
Implementation: Drive internal momentum and stakeholder engagement in SRM pilot launch and subsequent implementation of program. Proactively engage with and seek feedback from supplier and internal stakeholders, taking ownership of vendor communication to improve buy/sell side dynamics, supplier performance and relationship satisfaction.
Risk Management: Strategize for and ensure appropriate measures are taken to mitigate against financial, reputational, legal, and performance risk exposure.
Escalate issues and risks in a timely manner
Have fun!
Qualifications & Experience
Minimum of 7 years work experience in vendor management, procurement or related area (global organization preferred)
Experience managing service delivery and performance management for $M + vendor relationships
Able to maintain an impartial high level view of business objectives while remaining results and outcome focused.
Experience working in a global corporate environment with a matrix management structure is desirable.
Relevant degree or professional certifications in any area within operations is desirable.
Finally, Pearson looks for all its’ team members to exhibit core values of Courage, Imagination, Accountability and Decency; the global procurement team and this role have a wealth of opportunities to demonstrate these. Apply now and find out how...
Why join us
The biggest reason to join Pearson has to be the chance to make a difference to people’s lives. You'll be proud of contributing to work that makes education more affordable, accessible and available to learners worldwide.
But we also aim to be the best company to work for, because we want you to stay with us. We treat each person as an individual, with competitive benefits, personal development and opportunities like working abroad to suit you and your needs.
We want more than people who can simply do their jobs. You must love and be passionate about what you do, so that you perform as well as you can. Be customer focused, clear and transparent, collaborative, can-do and courageous. For more information visit our website: www.pearson.com