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VP, HR Shared Services
Spectrum
Charlotte, NC, United States
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JOB SUMMARY
The Vice President, Human Resources Shared Services reports to the Chief Human Resources Officer and is accountable for creating and leading a best in class shared services function. HR Shared Services focuses on driving firm-wide consistency, quality, consolidation, cost savings, speed, process efficiency, productivity and business value with respect to Charter’s policies and programs related to its human capital. This critical and highly visible role will manage a team of approximately 50 professionals and lead the development of a customer-centric employee service center that delivers and enhances services, manages costs, and improves productivity.
The successful candidate will make significant contributions to the team’s overall mission by driving innovation and sharing best practices while ensuring a positive experience for leaders, , and employees.
MAJOR DUTIES AND RESPONSIBILITIES
•Manage a team of functional managers
•Create and develop a highly motivated workforce and positive team-oriented culture; leverage strong change management skills to successfully lead the shared service operations during periods of accelerated growth and continuous change
•Responsible for managing HR Operations and driving continuous improvement in order to achieve higher quality and lower cost of services
•Set strategic design and delivery of HR employee services/transactions
•Streamline the HR experience by creating a single point of access to the shared services function for leaders, managers, and employees.
•Set targets for annual process improvement and drive efforts aimed at achieving those targets
• Identify and migrate business processes existing in other HR functionswhile ensuring knowledge transfer and process quality.Oversee migration efforts to the shared services organization
•Establish and communicate process specific Service Level Agreements
•Ensure response times/expectations are being met for internal customers
•Develop talent to ensure a healthy succession pipeline
•Ensure end-to-end process flows are in place with clearly establish responsibilities across peer Centers of Excellence
•Use reports and metrics to drive meaningful discussions with internal customers
•Seek and utilize HR best practices relative to HR Operations
•Leverage customer management tool to assess trends and themes in order to drive improvements to HR Operations
•Act as a change agent to promote innovation and continual improvement within HR Operations
•Partner with peer leaders of Compensation, Benefits, Payroll, Technolog, and HR Business Partners to drive cross-collaboration and efficiencies
• Demonstrate creativity and innovation in applying solutions for the benefit of theHR Business Partners and employees
•Manage relationships with 3rd party vendors. Partner with procurement on contract negotiations
•Identify future technology solutions that will enhance productivity while reducing risk and expense.
•Working with the EVP, HR establish and adhere to annual departmental budget
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
•Demonstrated track record of consensus building through influence in a decentralized governance model
•Proven ability to drive discipline and process orientation in a large complex organization; preferably experience migrating to standard processes
•Demonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes
•Able to work cross-functionally and cross-geographies to best deliver HR services and a consistent employee experience
•Effectively balance multiple tasks and changing priorities
•Exceptional project management, change management, and continuous improvement skills required
Education
Undergraduate degree required
Related Work ExperienceNumber of Years
• HR leadership position with strong operations experienceMinimum of 15 years
• Experience in a shared services modelMinimum of 5 years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Strong change management skills
Ability to balance multiple tasks and changing priorities in a mergers & acquisition environment
Education
Masters degree in Human Resources, Business, or related field a plus
Related Work Experience
Experience in HR Technology and Payroll a plus.
WORKING CONDITIONS
Office environment