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Director Network Maintenance
Comcast
Schaumburg, IL, United States
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Job Summary:
Responsible for the direction and planning of the Network Maintenance department. Establishes procedures, performance standards, and best practices. Develops strategic direction of the department. Establishes goals, plans calendar, develops budget, plans and oversees projects, and ensures personnel is in compliance with Company and federal safety and employment regulations. Develops and mentors staff. Participates in work performance reviews.
Core Responsibilities:
• Ensures proper resources are available for the training and continued education of Network Maintenance Technicians and management. Advises on all maintenance activities, proper work methods, quality standards, and equipment.
• Plans department calendar and creates operational and performance goals. Communicates activities and goals to management.
• Establishes department safety regulations and ensures that they are in adherence to federal (OSHA) safety regulations.
• Keeps safety and training manuals updated. Adds provisions as necessary and works with Human Resources and Legal on verbiage.
• Creates and advocates performance standards and guidelines for field operations. Monitors ongoing work safety programs in compliance with OSHA standards. Promotes safety awareness (and OSHA regulations) in order to provide a work environment free from injury.
• Develops and is accountable for adhering to department budget.
• Facilitates the proper completion of all scheduled or on-demand service or maintenance work.
• Resolves Network Maintenance department operational issues. Communicates department changes and updates with appropriate Executives and Managers, as required.
• Makes changes and updates in policies, procedures, and best practices using recommendations and knowledge of advances and changes in Network Maintenance technology and services.
• Develops and mentors staff and monitors to ensure work performance meets Company standards. Participates in work performance reviews.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 10+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer