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Manager, E-Commerce Platform Strategy
Spectrum
Stamford, CT, United States
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JOB SUMMARY
The Manager E-Commerce Platform Strategy is responsible for Charter's online strategy, site improvements, oversight of ongoing maintenance, and design of online campaigns. You will work with the content and e-business stakeholders, as well as outside development firms, as part of the e-business team.
MAJOR DUTIES AND RESPONSIBILITIES
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Oversee day-to-day site changes
• Identify areas for improvement - conceptualize and execute designs
• Update content on sites
• Oversee redesigns as needed
• Support online campaigns through the design and oversight of development of banner ads, landing pages, and execution of online campaigns
• Improve current maintenance processes (ensure that product information is up to date) and work with marketing to translate marketing concepts (product positioning) into compelling online creative
• Define and maintain Charter brand guidelines and ad guidelines
• Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
• Expert level HTML, Java Script, and XML
• Demonstrated ability to create compelling and professional website pages
• Advanced Excel and PowerPoint skills
• Strong knowledge of design, information flow and functionality of web sites and Internet
• Ability to define and maintain online brand guidelines and strategy
• Demonstrated ability to work with outside designers / developers
• Product Catalog and Buyflow experience
• Ability to show judgment and initiative and to accomplish job duties
• Ability to work independently
• Excellent communication, organizational and problem solving skills, thorough attention to detail, and the capability to meet deadlines
PREFERRED QUALIFICATIONS
• Cable or Telecommunications Industry experience
Education
• Bachelor’s degree in Computer, Graphic Design or related field or equivalent experience
Related Work Experience
• Website development/design work experience; 2+ years
• Telecommunications industry experience preferred; 1 year
WORKING CONDITIONS
• Office environment