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Quality of Assessment and Planning Officer
Pearson
London, , United Kingdom
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Qualifications
Purpose
Creating a comprehensive and coherent first class support offering to our customers, ensuring that the service we provide is consistent across our qualifications.
Take ownership and responsibility of a newly developed qualification to plan and deliver support materials such as Authorised Assignment Briefs, Sample Marked Learner Work and OSCA material to deadlines agreed with stakeholders.
Ensure that assessment support materials on vocational qualifications are carried out and completed to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and key stakeholders - including learners.
Key accountabilities:
Customer Service
Managing own performance in relation to internal and external service levels, for example timely resolution of customer queries and a high standard of customer communication
Identifying and responding to customer needs to ensure customers receive a high level of support
Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Communicating professionally in a clear and timely manner
Assessment Activities
Adhering to regulatory and internal procedures and obligations at all stages
Evaluating the quality and content of assessment instruments, approving them as valid and fit for purpose
Ensuring the maintenance of standards within the subject area at the correct level
Delivering secure grade boundaries that are defendable
Supporting meetings and/or quality assurance activities relevant to the safety of certification
Planning, Project and Information Management
Updating and reporting on key management information to Line Manager ensuring all data is up-to-date and accurate.
Working closely with stakeholders across Pearson to ensure a consistent and quality approach to developments.
Producing and maintaining plans of work based on the management information to ensure milestones are met
Escalating issues and risks in a timely manner together with potential solutions.
Contribute to cross-department projects, supporting other team members and meeting deadlines.
Adapting to new situations and ambiguous circumstances, understand the reason for change
Be involved in new development from planning through to implementation stage
Quality Management
Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of materials which are completed correctly and to deadline
Taking responsibility for the quality and standards for a specific set of subjects
Preparing materials and implementing action plans required for adhoc audits and regulatory scrutiny activities
Understanding and operating within the content production Quality Management
Impacting the quality of work of own team and customers
Content Management
Supporting team adherence to the completion of all tasks related to the production of assessment content
Supporting team adherence to requirements for documentation relating to the content production process
Supporting team adherence in all quality aspects.
Relationship Management
Motivating and leading their sectors and teams of Senior AAs through constant change, reviewing regularly in order to deliver improvements to the quality and efficiency of the assessment process
Support the recruitment of Senior AAs
Support the management of Senior AAs,
Building and maintaining effective relationships with the AA workforce
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements.
Managing relationships effectively within own area
Managing own workload and support to new joiners
Other Activities
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Key challenges:
• Working to tight, and immoveable deadlines
• Working within a regulated framework
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak periods
• Reacting positively to change
• Adapting to the challenges created by the introduction of new qualifications
• Adapting to different IT systems
• Supporting Assessment Associates in their use of new technologies
• Influencing and working closely with Assessment Associates and internal stakeholders.
• Simultaneously managing tasks for multiple examination series.
There are multiple communication channels to be monitored daily and these need to be cleared and service levels all adhered to in order to provide customers with the level of support they expect from us.
Working Pattern
• 37.5 hour core working week
• During peak times of activity there are restrictions on leave
• Some weekend work may be required.
Education, qualification & training:
Degree or equivalent qualification/experience
Previous experience
• Experience of a customer facing role
• Experience of an administrative role
• Experience of assessment (desirable)
• IT literacy (intermediate)
Personal style & behavior:
• Highly motivated individual with personal drive and energy
• Able to prioritise and manage own workload
• Actively seeks information and is able to handle it appropriately
• Prepared to be flexible in their approach to problem solving
Interviews are projected to take place on the 23rd and 24th August, with an estimated start date forecasted for the end of September.