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Area VP, Field Operations - South Texas
Spectrum
San Antonio, TX, United States
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JOB SUMMARY
Responsible for ensuring a well trained , highly motivated workforce to provide exceptional customer service for all field activities in assigned management areas. Ensure solid execution of the company’s standardized processes and business rules in the areas of Field Operations engineering, plant maintenance, residential and commercial fulfillment and service, construction, contractor management, TQA, safety, and technical training.
MAJOR DUTIES AND RESPONSIBILITIES
Oversee the management of the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within Charter specifications.
Contribute to the company’s strategies for assigned area through the preparation of business fulfillment plans, budgeting and forecasting
Provide direction to field management for overall fulfillment of operations including technical, construction, system maintenance, safety, Field Ops engineering, TQA and cost controls
Develop appropriate work productivity, quality and overtime standards for all field technicians; ensure quotas and staffing aligns with business goals and trended future volume of activity. Create business partner relationships to ensure staffing levels are met
Directs implementation of policies and procedures
Enforce government regulations with regard to cable operations and employment laws
Manage complex projects to ensure timelines and flawless execution are obtained
Review and analyze Field Ops metrics, evaluate variances with Managers and establish appropriate action plans for improvement
Develop and maintain an effective organization through selection, training and development, compensation and motivation of staff in assigned systems
PREFERRED QUALIFICATIONS
Related Work Experience Number of Years
Cable industry experience 10
Senior level management experience in multiple locations, 10
preferably in a cable MSO
Management of annual budget preparation and implementation 8
Education
Bachelor's degree in business or related field, or equivalent
EOE Race/Sex/Vet/Disability
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