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Commerce Coordinator
Crunchyroll
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
This role will be supporting the Commerce team through its eCommerce and Event sales channels. The job requires someone that is extremely detail oriented, proficient at multi-tasking, excited about working with Anime related consumer products, and able to wear many hats in a fast paced environment. Crunchyroll offers a fun working environment with great opportunity for career growth!
Responsibilities:
• Create and publish new product listings, pricing, inventory and metadata across all sales channels.
• Support the development of product promotions, marketing activities, content creation and merchandising.
• Troubleshoot all possible issues arising from the sales platform, including customer service, shipping, and order fulfillment errors.
• Assist Sales Managers with maintaining accounts and vendors.
• Assist with daily operations.
• Monitor and improve online reviews and feedback, as well as store related social media profiles.
• Conduct competitive research and identify opportunities for growth.
• Work and communicate with shipping couriers to resolve any related issues in a prompt and timely manner.
• Responsible for general office tasks including (but not limited to) data entry, preparing sales reports and campaigns, mailing, and organizing documents.
• Perform various other duties as assigned by Head of Commerce or the team’s Account Managers.
Qualifications and Experience:
• 1+ year of experience in direct B2C online sales and marketing with consumer facing brands and products.
• Experience in an eCommerce or brick and mortar retail environment.
• Familiar with Microsoft and/or Google suites (Word, Excel, Powerpoint, Docs, Sheets, Slides).
• Must be a driven self-starter who can consistently uncover areas for improvement.
• Strong analytic and critical thinking skills, ability to interpret data to make decisions.
• Well organized and detailed oriented. Position will require extreme attention to details and autonomous follow through of multiple issues in parallel.
• Self-motivated, proactive, optimistic attitude.
• Bachelor’s degree in marketing, communications or business administration preferred.
Nice to Have
• Experience with HTML preferred, but not required.
Benefits:
• Competitive salary
• Health, dental and vision insurance, 401k, and Commuter benefits
• Fun, passionate and skilled co-workers
• Catered lunch and dinner 4x/week
• Pet friendly environment
About Crunchyroll
Crunchyroll is a leading global destination and platform for Japanese anime and Asian content. Through applications including Crunchyroll for iPhone, iPad, Android, Playstation®3, Playstation®4, Xbox LIVE®, AppleTV, Roku, Internet-enabled TVs, set-top boxes, affiliate websites and its own streaming website, Crunchyroll delivers more than 25,000 episodes and 15,000 hours of officially-licensed content from leading Asian media producers direct to viewers translated professionally in multiple languages within minutes of TV broadcast. The company was founded in 2006 and now has over 700,000 paid subscribers and is a Top 10 SVOD service.
About Ellation, Inc. (General)
Ellation is a leading OTT video business committed to building premium video experiences for passionate superfans and creating a more sustainable direct-to-consumer business model for content creators and programmers. Ellation operates the anime streaming platform Crunchyroll, the crafting site Creativebug, and the recently launched VRV, a curated multi-channel platform for fans of animation, games, sci-fi, fantasy, comedy, horror, and technology.
Ellation is headquartered in San Francisco, CA and is funded by Otter Media, a Joint Venture between The Chernin Group and AT&T.