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Customer Service Coordinator (Temp)
Warner Music Group
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Customer Service Coordinator (Temp)
Job Description:
With its broad roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Warner Bros., Warner Classics, and Warner Music Nashville, as well as Warner/Chappell Music, one of the world's leading music publishers, with a catalog of more than one million copyrights worldwide.
A little bit about our team:
The Customer Service team provides support to consumers who purchase online from the artist websites.
Why this could be your next big break:
The Customer Service Coordinator will respond to customer email through the Help Spot web-based application. Answer questions regarding order status, payment, product, promotions, technical problems, or the shopping experience. Respond to customer inquiries ensuring that all the all necessary information is provided to meet the customer’s needs and resolve the issue. This may require collaboration with other departments, or escalation of the issue according to established standard operating procedures..
Here you’ll get to:
• Respond to daily HelpSpot tickets customer issues (status of shipment, order tracking, general payment processing issues, PIN Code Redemption, product and promotions).
• Cancel or disable order from any further processing at customers request.
• Process Returns (refund or exchange).
• Document non-standard issues in BaseCamp for information and or advises on how to handle inquiry.
• Escalates tickets according to established standard operating procedures.
• Key Replacement Orders
• Daily maintenance of Helpspot main queue (spam, merge etc).
• Assist e-Commerce department with Customer Service support.
• Develop standard responses and maintain knowledge books via HelpSpot.
Rockstar candidates will be able to:
• Strong problem-solving skills
• Customer service attitude
• Ability to multi-task various priorities and manage multiple projects.
• Ability to work independently and be a team player.
• Willingness to work some nights, weekends and holidays.
• Excellent written and verbal communication skills as well as listening skills.
• Excellent time management, follow-up skills, organizational skills with ability to prioritize workload, and strong attention to detail.
• Extensive knowledge of customer service techniques, marketing concepts, retail sales, distribution and inventory procedures.
• Ability to achieve deadlines in a personable, cooperative and efficient manner within a pressed environment.
• Ability to communicate appropriate company policy to the customer.
• Experience using Magento and/or HelpSpot would be a plus
It would be music to our ears if you also had:
• College Degree preferred
• A love of music and an understanding of the “fan” mentality
• At least 2 years previous experience preferred
Why join us?
Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.
It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.
Consider a career at WMG and be a part of one of the biggest forces in music today.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for Warner Music Group. We love it here, and think you will too.
Our Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national Origin, alienage or citizenship, disability, marital status, familial status, military or veteran status, or any other legal recognized protected basis under federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws and the Company complies with all applicable reasonable accommodation requirements which such laws may require. Accordingly, please inform the Company’s Human Resources representative if you need an accommodation in order for you to complete any employment application-related forms or otherwise to participate in the application or selection process for the position for which you are applying. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity and will enable applicants to participate in the application and selection process and for employees to perform the essential functions of their jobs without imposing undue hardship on our Company. The Company also will make reasonable accommodations to an applicants or employee’s religious beliefs and practices as may be required by law, unless an undue hardship would result.
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