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Editorial Assistant
Springer
London, , United Kingdom
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Editorial Assistant, BioMed Central
BioMed Central (BMC) is a large portfolio of peer-reviewed open access journals for Science, Technology and Medicine. The journals span all areas of biology, medicine and health, including broad interest titles such as BMC Biology and BMC Medicine alongside specialist journals, such as Malaria Journal and BMC Infectious Diseases.
Editorial Assistant
BioMed Central
Fixed Term, 12 Months
The Journal Editorial Office as a whole are responsible for taking manuscripts through the peer-review process, working with internal customers across the Publishing team, external customers including authors, reviewers and Editors, and outsourced vendors.
BioMed Central are looking for an Editorial Assistant to join the Journal Editorial Office (JEO) in London. The main focus of the Editorial Assistant role is on providing excellent customer service and fast manuscript turnaround, working towards meeting Key Performance Indicators within the JEO.
Main Duties
• Facilitate the peer-review process from manuscript submission to final editorial decision, including managing the editorial mailboxes.
• Train, support and liaise with vendors.
• Interpret reports and act on the findings.
• With the Manager (Editorial Office), ensure that journals within the team meet their Key Performance Indicators
• Identify any areas or systems where improvement would lead to increased efficiency in terms of accuracy, speed of review and turnover of manuscripts.
• Liaise with external and internal customers, in particular providing a key contact point between external Editors and the Publishing team.
• Communicate with authors, reviewers and editors by email and telephone to answer queries and resolve any difficulties they might have in using the online manuscript handling system.
• Feed back to Manager (Editorial Office) with details of issues encountered and resolved, and suggest procedural changes to eradicate inefficiencies.
• Communicate information regarding process changes to external Editors and vendors as required.
• Maintain current and accurate records of all relevant communications for all manuscripts and journals.
• Act as mentor to new starters. Assist with organisation and provision of training.
• To provide support to other team members when necessary.
• Perform other duties as necessary within the realm of the JEO, and on occasion provide general assistance to other teams within the company.
Person specification
Essential
• Excellent communication skills (both verbal and written) – e.g. able to accurately provide complex information to vendors and clients who may not have English as a first language
• Highly organised – e.g. able to schedule multiple priorities and stick to deadlines
• Detail oriented – e.g. able to extract useful information from reports
• Computer literate – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
• Track record of balancing multiple and potentially conflicting priorities
• Embraces change with a positive attitude
• Experience of providing high-quality customer service
• The ability to work well within a team and provide support to others
Desired – one or more of
• A biomedical degree or equivalent
• A background or interest in science, publishing or other relevant experience
• Track record of identifying issues and using own initiative to suggest solutions
• Evidence of positive interaction with other teams within BMC/Springer