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Manager, Operations
AEG
Honolulu, HI, United States
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Located within walking distance of Waikiki, the Hawaii Convention Center is like no other in the world. Open to the outdoors - with terraces, lanais, courtyards, waterfalls, and fishponds - this remarkable facility combines the latest in cutting edge technology with authentic Hawaiian ambience. Our cultural diversity and legendary spirit of aloha encourage attendees to see the world in a new light, so it's no surprise that people accomplish more when they meet here. Best of all, the warmth of Hawaii and its people continue to inspire, long after meetings have ended.
SUMMARY OF POSITION
The Manager of Operations manages various aspects of the Operations department. The Operations departments include Operations, Engineering/Maintenance, Housekeeping, Landscaping, Security/Guest Services and Information Technology. Responsible for the development, management and successful completion of projects as assigned by the General Manager and Director, Operations. Manages and responsible for all sustainable initiatives, relating to the building infrastructure and operational processes. Manages the financial planning, policies and procedures of Operations departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• PROJECT MANAGEMENT. Responsible to manage one-time projects relating to building improvements, new equipment and furnishings, service improvements, upgrades and renovations and other projects as assigned by executive management. Manages project scope, budget, schedule, resources, quality, risk and communication through the initiating, planning, executing, monitoring and controlling and closing processes. Coordinates projects as it relates to events, other internal departments and the community. Oversees consultants, contractors and outside agencies. Creates policy and procedures as the project transitions to operational departments. Member of the Capital Improvement Project team.
• PROJECT MANAGEMENT – RECURRING PROJECTS. Responsible to manage on-going, recurring projects relating to office renovation and relocation, holiday decorations, flooring and carpet replacement, process improvement and other projects as assigned by executive management. Implements standard project management processes to successfully complete projects. Coordinates site inspections (appointments, itineraries, site profile, and amenities) for those managers the role supports, and other managers when required.
• FINANCIAL MANAGEMENT. Works with department managers to develop departmental budget and reforecasts and to analyze actual expenses. Documents, monitors and tracks departmental finances. Reports to and recommends financial strategy for departmental expenses to Director, Operations.
• SUSTAINABILITY. Leeds sustainability initiatives building-wide relating to efficient energy and water management, waste management and community and employee engagement. Coordinates efforts for building certifications highlighting sustainable infrastructure and operations. Tracks and reports building sustainable metrics and reports to AEG 1Earth. Develops and manages event-related sustainable programs which may also include employee events.
• CONTRACT MANAGEMENT. Responsible for contract administration relating to projects, department service, maintenance and consulting and large asset purchases. Creates RFP, composes scope of work and manages review and selection process through AEG 1Source. Ensures to maintain integrity and compliance of contract process and to maintain effective contractor and supplier relationships.
• ART EXHIBIT PROGRAM. Manages building-wide art exhibits. Sources and develops curating services and exhibits. Coordinates installation, maintenance and de-installation. Ensures contracts and insurances are properly maintained for exhibits. Collaborates with the State Foundation of Culture and the Arts (SFCA) on the care, maintenance and rotation of commissioned artwork and works in the Art in Public Places program.
• SAFETY OFFICER RESPONSIBILITIES. Serves as a Safety Officer, responsible for planning and organizing safety compliance. Develops and maintains Facility Safety Inspection program and hazard communications program. Responsible to attend and participate in the Safety Committee.
• ADMINISTRATIVE RESPONSIBILITIES. Responsible for building sign management; maintains consistent appearance and procurement. Coordinates scheduling for department projects and safety drills. Coordinates HCC asset disposal program with the Finance department. Tracks building utility usage.
• OTHER MANAGEMENT RESPONSIBILITIES. Serves as on-site resource for ADA compliance. Coordinates third-party building inspections and correction follow-up. Conducts property inspections and reports inconsistencies to Director, Operations. Represents HCC at community meetings and activities. Attends and participates in professional group meetings and training. Assist in coordination and administration of annual trade shows, attendance promotions and sales trip planning, coordinating as needed and/or to help support other sales admins in this process as needed. When approved and instructed by Director of Operations, will serve as main point of contact and work to ensure departmental goals and responsibilities are carried out efficiently, effectively and correctly in the absence of Director of Operations.
SUPERVISORY RESPONSIBILITIES
• None
EDUCATION AND EXPERIENCE REQUIRED
• Bachelor’s degree from an accredited college and/or business school preferably with an emphasis in business, travel industry management or project management.
• A minimum of 10 years of related work experience which include a minimum of 5 years of progressively responsible experience in operations functions or project management
• Must have knowledge of the operations of a hospitality or customer-focused organization and the ability to interface project completion into the goals and standards of the organization.
• Must have the availability to work additional hours or weekends as projects demand.
• Must have an outgoing positive attitude and the ability to work harmoniously in a team effort emulating the Aloha and Ho‘okipa spirit to fellow workers, contractors, clients and guests.
• Must have leadership skills, superior verbal and written communication skills, ability to make presentations to company management, contractors and clients, ability to give and receive instructions and interface with all levels of staff.
• Must have working knowledge of computer operation and software (MS Office 365, MS Project)
PREFERRED QUALIFICATIONS (IF APPLICABLE):
• Duties require the use of initiative, creativity, judgement and problem solving short and long term solutions. Requires attention to detail, logical reasoning, ability to multi-task, anticipate needs and work under minimal direction.
• Duties require enthusiasm and dedication to excellence in wide ranging services to the Center’s clients and their guests. Ability to maintain and assure high standards of productivity and service.
• Duties require working under deadlines or pressure; dealing with difficult people or situations involving complex issues; establishing and maintaining cooperative and productive work relationships.
• Or, any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
ADDITIONAL KNOWLEDGE AND SKILLS REQUIRED
• Work Habits: demonstrates commitment, dedication, cooperation, positive behavior, adaptability, and flexibility.
• Relationship Skills: demonstrates conflict management, building customer and peer loyalty, analysis & decision making.
• Personal Attributes: demonstrates an ability to maintain high work standards, manage work, adaptability, continuous learning, tenacity, energy, decision making.
• Build the Organization: execute positive self-development, interpersonal skills, communication skills, analysis and decision making, planning and organizing.
• Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community.
PHYSICAL REQUIREMENTS:
• Light, occasional physical effort
EXPECTED HOURS OF WORK
• Availability to work additional hours or weekends, as schedule and business needs requires.