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Customer Service Representative / Receptionist
Gannett
Springfield, MO, United States
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USA TODAY NETWORK is one of the top 20 digital companies in the country, sharing the list with Google, Facebook, and Amazon. And we have over 100 million unique visitors a month, which is more than Buzzfeed, Yahoo News, and Huffington Post. Because our team consists of over 110 local properties with USA TODAY at the helm, you’ll have the luxury of living in a community you love while making a national impact.
News Leader Media, a Gannett Company and member of the USA TODAY NETWORK, is currently seeking an enthusiastic, highly motivated individual to join the staff as a Customer Service Representative. If you are passionate about providing exceptional customer service, then read on…
In this role, you will:
• Greet customers and handle communications received from subscribers via phone or in person.
• Provide product and service information.
• Assist customers with placement of special announcements, accepting and entering payment information and assisting the sales team with entry of Auto Guide weekly liners.
• Assist sales department with data entry needs.
• Answering incoming phone calls.
Here’s what you need:
• Work Monday through Friday 8:00 am – 5:00 pm
• Excellent customer service skills and phone etiquette skills are required, including previous experience working with customers via phone or in person
• Solid computer skills
• Excellent interpersonal, verbal and written communication and organizational skills
• Proven ability to effectively prioritize tasks and accomplish responsibilities to produce quality results in a fast-paced deadline driven environment
• Must be a self-starter, be able to take initiative and multitask
• Good problem solving skills
Here’s what we have to offer:
• Competitive compensation
• Comprehensive Health, Dental and Vision coverage
• Life Insurance
• 401(K) Saving Plan
• Paid Time Off
• Paid Company Holidays
• Paid Time Off to Volunteer in the Community
• Employee Discount Program