This job has expired, please see additional jobs below
VP, Operations
Spectrum
Andover, MA, United States
Job Details - this job has expired, please see similar jobs below
Navisite Inc., a division of Charter’s Spectrum Enterprise group, is currently seeking a VP, Operations at it’s Andover, MA headquarters. The ideal candidate will be a transformational leader with a strong background in running and managing complex infrastructure (IT, Cloud) operations in a multi-dimensional model (functions, geographies including offshore). They will be responsible for 450 people across US, UK, India (vast majority are 50/50 split between US and India with a small presence in UK). Navisite’s mission is to abstract the complexity of IT and provide this a seamless, tailored, managed service for mid-market and enterprise clients.
Responsibilities include:
• Further advance and transform the current operations model, aligning to ITIL, with a strong metrics and analytical mindset to drive operational excellence
• Driving high level of automation across the organization as part of shifting the focus on higher value consultative services and deeper engagement with strategic clients
• Build a culture where exceptional client service and excellence is deeply embedded into the ethos
• Embrace and implement advances in cognitive computing, machine intelligence to shift from best-in-class reactive to predictive model
• Partner with Product, Engineering to deepen competencies and depth across external hyper-scale clouds like Azure, AWS
The ideal candidate will have:
• Strong background and working knowledge of IT infrastructure management including Cloud
• Demonstrated experience of driving change and transformation
• Deep understanding and operational experience in driving IT infrastructure automation
• Ability to work in matrixed cross-functional environments to shape and drive change
• Ability to manage global teams (including offshore) and 400+ employees
• Experience with hyper-scale clouds (Azure, AWS) preferred