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Director, Engineering
Spectrum
Andover, MA, United States
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JOB SUMMARY
The Director, Systems& Storage Engineering will own and drive development and engineering excellence across major components of our compute, systems and storage technologies. You will have strong ownership over creating new systems and evolving existing systems including engineering development, team development and scaling the business. You'll manage a tight, agile team and you will be able to see the impact your work has on real customers. This is a leadership role that will interact with all levels of Navisite. The ideal candidate will be excited about the incredible opportunity Cloud services represents and will be passionate about building great teams that deliver high quality services. The successful candidate will have a proven track record of success in Systems& storage engineering processes which deliver operational excellence on all levels.
MAJOR DUTIES AND RESPONSIBILITIES
•Provides direction, leadership, and professional development to team.
•Be an authority on high performance systems, compute and storage design/architecture.
•Proactively manages team performance and efficiency via established performance metrics and identify recommendations for efficiency and drives improved results with increased quality of service and client satisfaction.
•Provides clear and challenging technical direction, goals and direction to the Systems& Storage Platform Engineering team including active participation in our multi-Cloud environment.
•Monitors daily performance of all roles to ensure proper results are delivered; establishes and manages key performance metrics for the team and continuously drives new process improvements.
•Identifies and provides leadership to continuous service improvement initiatives for systems& storage engineering. Identifies opportunities to streamline organizational efficiency.
•Leads team to meet business deliverables timely, and fosters a customer centric culture focused on supporting the needs of internal customers.
•A track record of increasing accomplishment in the architectural definition of commercially successful storage software and system-level products.
•Manage cloud and data center assets including capacity mgmt. & TCO and Work closely with other teams in Technology and Operations to drive effective planning, optimal infrastructure utilization, and a highly secure network and compute environment.
•Ensure BC/DR and compliance testing Participate in customer contracting and audits
Requirements.
•Autonomous-- ability to run with direction, clarify when needed, develop complete work results with minimal executive involvement.
•Determined -- creative problem solver who finds ways around obstacles, working all angles without giving up.
•Sensitive to cultural differences & comfortable in a multi-cultural environment.
•Excellent communicator and listener -- in customer and internal communications, both up and down the organization.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
•Excellent verbal and written communication skills.
•Attracts and retains effective staff through mentoring, coaching, development, appraisal and motivation techniques.
•Excellent organization and teamwork skills
•Knowledge of BMC ITSM ticketing systems used for incident and change management as well as IPSoft platform
•Expertise in Business Continuity and Disaster Recovery
•Experience with variety of technologies across networking, operating systems, storage, backups, Cloud, virtualization, systems and tools
•Expertise with HPE, Fujitsu, Netapp, Infinidat, Brocade, Dell EMC, IBM, VMware Cisco, Microsoft Azure, Zerto and Commvault technologies including compute ( blades and rack mount), Storage Arrays, Fiber Channel SAN/Switches, iSCSI, NFS, CIFS and SMB protocols.
•Expertise in design and architect Software Defined Storage systems.
•Proven expertise and demonstrated passion for delivering a premiere engineering services in Multi-Cloud environment.
•Able to successfully multi-task in a dynamic and fast-paced multi-cultural global environment providing Multi-Cloud Services to the customers.
•Strong background of effectively managing key vendor relationships and performance.
•Ability to make decisions and solve problems while working under pressure.
•Ability to show judgment and initiative and to accomplish job duties.
•Strong business planning and forecasting skills.
•Strong analytic, organizational, and problem solving skills.
•Extensive experience in engineering large scale, high performance, SaaS/PaaS/IaaS environments.
•Experience with public cloud providers MS Azure would be preferred.
•Experience in using a feedback loop to accomplish ongoing improvements
•Expertise around specifying, designing and implementing cloud management, system health, storage, performance monitoring tools, and software management tools.
•Familiar with the challenges surrounding most efficient operations and failure mode analysis in large complex environment.
•Excellent working knowledge of best practices in security, including access control, log analysis, intrusion detection and incident response.
•Experience with continuous integration testing.
•Experience with data classification, access control, and security models.
•Expertise with systems infrastructure (server, network, storage, load balancing, clustering)
•Experience with Git and Github-based workflows.
•Experience with application load balancing solutions for Scaling and High Availability
•Experience with configuration management tools (Salt Stack, CF-Engine, Ansible)
•Understanding of firewalls, NAT and packet filtering
•Expertise with SANs, NAS with iSCSI, NFS, FC and All Flash Arrays.
•Foundational knowledge in networking technologies (Layer 2 & 3 switches, TCP/IP, SNMP, etc.)
•Experience working with other databases such as Cassandra, MongoDB, Microsoft SQL and Oracle a plus
•Experience with building large-scale application deployments, standard three tier web applications a plus.
•Experience with Big Data and Analytics workloads a plus
•Experience with public cloud providers AWS, Google Cloud a plus.
•Expertise in a Hybrid Cloud environment.
•Experience with Machine Image technologies and tools like Packer and Docker.
•Experience with Compliance (SOCs, HIPPA, SIAS etc.)
Education
Bachelor's degree in Information Technology or related field, or equivalent training, education and experience
Master’s preferred
Related Work Experience Number of Years
Compute/Systems& Storage Engineering experience 10+
Management experience 5+
WORKING CONDITIONS
Normal office environment
Travel requirements: 0-10%