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Senior Director - Network Security Operations
Spectrum
Greenwood Village, CO, United States
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POSITION SUMMARY:
Responsible for Charter’s Customer Security Operations Center. Provides guidance for the Customer Security Operations Center and Abuse activities including CALEA requests and Digital Millennium Copy Right Act and Botnet Programs. Directs the call center responsible for interfacing with customers on cyber security issues that may be affecting their services. Oversees the implementation of operational security and standards, and/or master plans for customer security operations. Continually evaluates security operational strategies and identifies and develops requirements for new operational security counter-measures, leading the organization in their deployment. Advises Network Operations leadership of customer security operations status and oversee customer security programs.
ESSENTIAL FUNCTIONS:
Actively and consistently support all efforts to simplify and enhance the customer experience
Oversees CALEA Subpoena and legal response program, performance and metrics.
Oversees DMCA and Botnet Remediation programs, performance and metrics.
Accountable for call center operations, performance and metrics.
Accountable for the function's budgets and approves related capital expenditures.
Performs other duties as requested.
JOB REQUIREMENTS:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Position requires in-depth knowledge of customer security vulnerabilities and exploits (e.g. malware, botnets, DDoS).
Understanding of what is required for customers to prevent security exploits.
Thorough knowledge of call center operation capabilities and operations
Demonstrated leadership capabilities with the ability to work across functional boundaries, build consensus and drive results
Strong written and verbal communication skills and good presentation skills
A problem solver, able to balance competing priorities, strong process orientation and ability to manage through complexity and rapid change
Occasional non-standard shifts and travel is required
EDUCATION:
BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
RELATED WORK EXPERIENCE:
7+ years IT work experience
12+ years Leadership experience
7+ years Security experience
7+ years Experience in managing information security functions that perform monitoring and incident response
PREFERRED QUALIFICATIONS:
Previous experience managing a Security Operations team
Experience managing teams that span geographical locations
EDUCATION:
Current security certification such as CISSP, GIAC or similar
WORKING CONDITIONS:
Office Environment
Minimal Travel Required
More on Spectrum:
Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.