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Premium Support Specialist - BIM/Generative Design
Autodesk
Lake Oswego, OR, United States
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Description
External Responsibilities with Premium Customers:
• Identify opportunities to facilitate adoption of Autodesk software and services at Premium customers.
• Handle support requests from Premium Customers in your area of expertise to ensure timely and complete resolution.
• Create and present proactive content to Premium Customers to provide them operational efficiencies and/or prevent disruptive events.
Internal Responsibilities:
• Ensure correct prioritization, visibility and resolution of technical escalations to the development team.
• Readiness and Training: provide readiness training to internal Teams and Premium Customers. Ensure stakeholders are ready to adopt new technologies.
Requirements:
• Advanced knowledge of Building, Construction, and BIM industry needs and workflows
• Bachelor's degree or equivalent experience in BIM, Civil Engineering, Architecture, or Construction.
• 3 years of experience in related field
• Expert knowledge of Autodesk Revit
• Additional knowledge of Autodesk Collaboration for Revit, BIM 360, Dynamo, Formit and Building Performance Analysis preferred.
• Experience troubleshooting software and hardware problems
• Comprehensive knowledge of the Microsoft Windows environment
• Excellent verbal and written communication skills; ability to convey complex technical details coherently
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills
• Ability to present technical information to a live or virtual audience
• Must be decisive, self-motivated and proactive, possessing strong desire to learn.
• Willingness to follow defined policies and procedures
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
• Ability to set priorities of various assignments and complete them within allocated deadlines with little or no supervision.
• Ability to occasionally travel and meet onsite with customers.
• Fluency in English required.