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Premium Support Specialist - BIM/Generative Design
Autodesk
San Francisco, CA, United States
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Description
Who We Are
Autodesk helps people imagine, design and create a better world. We make software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. With Autodesk, you have the power to make anything.
Who We Are Looking For & Why
Given Autodesk’s dynamic Business Model Transformation and our focus on Customer Success, Premium Support Services is looking for a highly motivated technical trusted advisor with a Customer Success mind-set who can build strong relationships to drive Enterprise Priority account adoption and growth executing based on a customer success plan.
The Team You Will Join
You will join Premium Support Services (PSS) group within Customer Success Services and part of our 2000+ person Worldwide Sales and Services organization – a team that values professional development and rewards high performance.
Premium Support Services group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product support services that help our customers achieve their business goals whilst maximizing the use and adoption of our solutions.
What You Would Do Day-to-Day
• Establish and maintain working relationships with customers as a technical trusted advisor, activities including; Customer interactions, Regular internal account team planning meetings and executing activities in customer success plans.
• Technical assistance and recommendations for Premium Customers based on data analytics.
• Priority handling and escalation of critical issues and monitoring of service level compliance.
• Developing and delivering repeatable Premium Support outcomes to increase customer success and adoption.
Top 5 Signs That You’re a Strong Candidate
• Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results.
• Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes.
• Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome.
• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes.
• Investigator & problem-solver: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption.
The Basic Job Requirements
• Advanced knowledge of Building, Construction, and BIM industry needs and workflows
• Bachelor's degree or equivalent experience in BIM, Civil Engineering, Architecture, or Construction.
• 5+ years of experience in related field
• Expert knowledge of Autodesk Revit
• Additional knowledge of Autodesk Collaboration for Revit, BIM 360, Dynamo, Formit and
• Building Performance Analysis preferred.
• Experience troubleshooting software and hardware problems
• Comprehensive knowledge of the Microsoft Windows environment
• Excellent verbal and written communication skills; ability to convey complex technical details coherently.
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills
• Ability to present technical information to a live or virtual audience
• Must be decisive, self-motivated and proactive, possessing strong desire to learn.
• Willingness to follow defined policies and procedures
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
• Ability to set priorities of various assignments and complete them within allocated deadlines with little or no supervision.
• Ability to occasionally travel and meet onsite with customers.
• Fluency in English required.