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Account Services Representative
NBC Universal
Chicago, IL, United States
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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Client Service:
Responsible for maintaining and monitoring all upfront and scatter deals in order management system
Develop strong understanding of our products and capabilities to better develop solutions for advertisers
Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules
Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
Deal Maintenance and Stewardship:
Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
Steward deals through careful monitoring of delivery
Offer recap packages to clients as needed and as available
Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
Identification and resolution of invoice discrepancies and adjustments
Booking Orders – Responsible for entering advertiser commercial schedule requirements into our in-house ordering system.
Post Analysis – Compare and analyze invoiced data against Nielsen Media research reports to determine if the advertiser’s schedule has reached the audience we promised (includes preparing audience deficiency plans to address possible delivery shortfalls).
Allocations – Apply basic mathematical formulas to distribute commercial airtime across specific brands, weeks and programming based on advertiser’s marketing needs.
Invoice validation/adjustment – Verify scheduled commercials versus aired commercials and resolving any discrepancies.
Qualifications/Requirements
Bachelor's degree Eligibility Requirements:
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
Must be willing to work in New York, NY
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
Desired Characteristics
Client Service and/or Account Management experience a plus.
Must have strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning