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Test Center Manager - West Des Moines, IA
Pearson
West Des Moines, IA, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Responsibilities
Expand your career at Pearson VUE in our part time and benefits eligible entry level Test Center Manager position for our West Des Moines, IA location.
You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
60% of daily tasks are Test Administrator responsibilities:
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops and coaches staff.
First contact for facility issues.
Ability to multi-task.
Schedule Requirements:
Our ideal candidate demonstrates flexibility and teamwork, with availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 8 pm. There may be occasions where the test center will be open until 10 pm. The test center is open approximately 2 Saturdays per month.
This position is a full time role, average 18-30 hours per week with an expectation to work more hours if needed.
Must be available to address operational problems when not at test center.
Qualifications
One year supervision experience in customer service preferred.
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
Team leading and training skills, and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer, fax, and telephone.
Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs.
Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen.