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Front of House Manager- Dubai
Bloomberg
Dubai, , United Arab Emirates
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We are committed to delivering the highest standards in terms of our facilities and services, thereby demonstrating just how much Bloomberg cares about our employees and our clients. We are highly detail-focused and constantly looking for ways that we can improve our offices and enhance our customer experience. As a one-stop-shop for all manner of enquiries, we collaborate with a multitude of internal departments on a global level in order to deliver fast and effective solutions. In Facilities, we are instrumental to the success of the business by providing a workplace that allows our employees to excel in their roles, an environment that they actively want to spend time in and are proud to share with our customers and business partners.
What’s the Role?
We are seeking an enthusiastic Front of House Manager to support and add value to our Dubai office. Primary responsibilities will be to lead the guest experience by implementing Bloomberg’s global standards and processes on a regional level. The role will attract someone who loves to build relationships and is always looking to provide excellent customer service.
We’ll trust you to:
• Lead all FOH and Guest Experience aspects of the Dubai office
• Review processes and use data to provide innovative, analytical ideas and suggestions to improve key business practices and meet the Bloomberg global standards
• Be aware of all events, catering, other group activities, and VIP arrivals in the building each day and be prepared to welcome/coordinate with other departments for the welcome of guests
• Liaise and manage assigned vendor portfolios with the aim of improving customer service, regional standards and business practices
• Collaborate closely with senior managers, stakeholders and local Facilities Manager to provide a seamless facilities management service
• Collaborate with the EMEA FOH team and other departments to develop a consistent product company wide
Day to day responsibilities:
• Develop, set up and carry out FOH procedures that enhance the guest experience
• Identify and resolve existing and potential problems that can hinder customer service
• Develop customer service training for vendors and staff that relate specifically to the region
• Take on a sense of ownership for the office and make sure that all front of house areas are well maintained, neat and tidy
• Assist with large events or activities that take place in the building
• Work with local facilities team to ensure that staff and vendors follow local health and safety practices and any other regulations in place
• Assist with events, catering, group activities and VIP arrivals in to the office
You’ll need to have:
• Track record in hospitality management with internal customer service experience
• Excellent people skills with the ability to interact with a wide range of clients, staff and demands
• Strong PC literacy and proven ability to manage daily activities using various systems such as MS Excel, Word and PowerPoint
• Excellent organisational and communication skills (both written and verbal)
We’d love to see:
• Knowledge and expertise working in a facilities environment with supervision or management of soft services.
• Availability to travel and work weekends (as required)
• A team player with strong interpersonal, organisational and analytical skills
• Experience with assisting or coordinating events
• Awareness of top executives, heads of departments and groups, administrative assistants, leaders and influencers
Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We provide competitive salary and benefits.