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Customer Service Representative
CBS
Brentwood, TN, United States
Job Details - this job has expired, please see similar jobs below
ustomer Service Representative - 247Sports / Scout / SportsLine
ABOUT US:
CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.
Check us out on [1] The Muse to get an inside look into #LifeAtCBSi through employee testimonials, office photos and company updates.
References
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1. https://www.themuse.com/companies/cbsinteractive
DESCRIPTION:
Brand Division Overview:
• 247Sports and Scout are the industry leaders in college recruiting, in-season news, and off-season inside information. SportsLine is the premier sports picks and projections site on the Web.
Role Details:
• We are looking for a high energy, creative-thinking person who likes online technology and people to ensure subscribers of 247Sports, Scout and SportsLine get the most value possible from our sites, events and other products. This position requires interaction with subscribers as they call for support and cancellations regarding their subscriptions. You will explain new network features and upcoming promotions and work with teams throughout the company to research subscriber questions and influence our product and marketing plans based on your subscriber insights.
Your Day-to-Day
• Assist subscribers by answering phones and helping them with subscription modifications and support issues (Subscriber Support)
• Maintain policies and procedures while assisting subscribers with subscription modifications (Subscriber Support) and retain subscribers by identifying their needs and responding accordingly to extend their subscription service. (Subscriber Retention)
• Proactively identify trends and issues and communicate them to managers and peers (Subscriber Support and Subscriber Retention).
• Use data from cancellations to help marketing team decide future promotions (Subscriber Retention)
• Use collected knowledge to provide input and contribute to internal discussions on site enhancements for subscribers (Subscriber Retention)
• Other duties as assigned
Key Projects:
• Help develop SportsLine's emerging marketing of events by identifying top events and relaying to subscribers
• Develop creative, new ways to save members and work with management to develop a save program
• Work with Customer Service Manager to create and refine reporting tools
• Proactively make outbound calls to expired and prospective new members encouraging them to sign up (Subscriber Acquisition)
• Help create scripts and customer service tools for multiple brands
QUALIFICATIONS:
What you bring to the team:
You have--
• 4-year college degree or equivalent combination of education and experience
• Knowledge of G Suite, Microsoft Office including Word and Excel
• Strong attention to detail, well organized and quality conscious
• Focused attitude and the ability to work independently with excellent organizational and time management skills
• Excellent grammar, written and oral communication skills
• Proficient analytical and troubleshooting skills
You may also have--
• Two years of customer service experience in a relevant field
• Knowledge of, and passion for, sports
All candidates must successfully complete a background check prior to starting employment at CBS Interactive. CBS Interactive is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. CBS Interactive complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
EEO STATEMENT:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled