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Manager, Client Services
Gannett
Salem, OR, United States
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Statesman Journal Media is seeking a Client Services Manager to be responsible for building and leading a high-performance account management team dedicated to building relationships with existing clients, executing comprehensive media solutions to large, high-potential advertisers. This is a hands on position to coach the Account Managers to identify unique upsell opportunities while keeping their focus on building customer relationships and achieving client retention goals.
In this role, you will:
• Build and manage a B2B client services organization.
• Maintain a deep and broad understanding of the market (e.g., customers, prospects and key trends).
• Manage a team of account managers with a focus on building customer relationships, retaining clients and upselling when possible.
• Work with the sales teams and directors to help ensure that the revenue goals are surpassed each quarter.
• Oversee performance reporting, standardizing when needed for timely distribution and easy to read layout.
• Lead AM team through problem solving and help troubleshoot issues along with any new initiatives or product updates.
• Act as go-to for other departments for all AM-related questions.
Here’s what you need:
• Bachelor Degree, or equivalent experience
• 4 + years of Sales management, media management and marketing experience.
• Proven record of successfully leading in a goal-oriented, highly accountable environment.
• Experience in leading a team
• Demonstrated ability to build client services team that exceeds customer expectations and adds value.
• Strong communication, negotiation and influencing skills, both written and oral.
• Demonstrated success in a goal-oriented, highly accountable environment.
• An understanding of competitive media in the market.
• Problem-solving, marketing acumen, creativity and decision-making skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
Here's what we offer:
Statesman Journal Media offers the opportunity to be part of a dynamic, customer-focused and digitally driven team. We are an established local brand with a range of resources and customer solutions that no one in our market can match. In partnership with Gannett, our parent company, we offer trusted brands, which allow our customers to connect and engage with audiences in new and innovative ways.
• Competitive base salary plus incentives
• Comprehensive Health, Dental and Vision coverage
• Life Insurance
• 401(K) Saving Plan
• Paid Time Off
• Paid Company Holidays
• Paid Time Off to Volunteer in the Community
• Employee Discount Program