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Golfer Care Customer Experience - Intern
NBC Universal
Orlando, FL, United States
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Golfer Care Customer Experience - Intern - GolfNow
About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. GolfNow, a division of Golf Channel is the internet’s largest online tee time reservation service, trusted by more than 1.5 million golfers. Using leading-edge technology, GolfNow provides more ways for golfers to stay connected to their favorite golf courses and tee times through the web, e-mail and mobile applications. As a partner to golf courses, GolfNow provides turnkey solutions to their operations (www.golfnowsolutions.com) with the main areas of focus on:
Online marketing and distribution of tee times
Web hosting, development and customer management solutions
Revenue optimization, database expansion and other course products
Responsibilities
We are a fast growing team of vibrant and passionate people focused on creating raving fans of GolfNow. By solving problems and uniting golfers with their passion, our team is redefining golfer care on a grand scale. Think you have what it takes to create GolfNow raving fans and change the world? Are you a golf fanatic? If you answered ‘yes’, then we have the perfect culture for you. With over 3 million unique golfers booking through GolfNow every year, our Golfer Care Team is the face of our company to our fellow golfers all over the world. As a GolfNow Golfer Care Intern, you will deliver extraordinary service with a personal connection to every single golfer you touch. From the traveling golfer looking to book a tee time next month, to the less technologically savvy golfer trying to book a single for this afternoon, it is the role of the Golfer Care Specialist Internto create raving fans by providing exemplary service. If you have a desire to help others to go along with your love for golf, this is the job for you.
Job Duties
Provide Golfer Care that leads to unparalleled, personalized service through all possible channels (phone, email, web, mobile)
Deliver our “why” and commit to the growth of our great service
Enthusiastic and willing to be pro-active, think on your feet, and solve problems efficiently and effectively
Consistently, over-deliver for our golfers while creating ‘wow’ moments for them!
Passionate about understanding our golfers’ needs and transforming insight into awesome experiences
Maintain a high energy, engaging, servant culture
Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service
Participate in a quality program to certify that a high level of accuracy and Golfer Care are consistently being delivered, utilizing NPS as the primary driving metric
Qualifications/Requirements
Basic Qualifications
Must be enrolled in a degree seeking college program with a background of management or business
Must have a GPA greater than or equal to 3.0
Additional Job Requirements
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:33432BR)
Must be willing to work in Orlando, Florida