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Content Development Specialist
Pearson
Boston, MA, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and ins
Content Development Specialist, HSSLE & BUS PUB
The Content Development Specialist in the Content Development group is involved in three critical areas within the team: Digital Content Development: Standards, Best Practices, and Reporting; Third Party Relationships; and Pearson Digital Product Initiatives. In this role the Content Development Specialist is accountable for planning, digital content best practices standards creation, onboarding, and support for authors and internal/external content partners. In addition, this role collaborates with portfolio managers and cross-functional teams to plan, resource, and pilot content to serve key Pearson strategic initiatives in the Higher Education disciplines and markets. The role of the Content Development Specialist is a high profile position that requires enthusiasm, agility, creativity, diplomacy, and critical thinking skills. This position reports to the Director of Content Development and is based in the Pearson Boston office.
RESPONSIBILITIES:
Specific responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Digital Content Development: Standards, Best Practices, and Reporting
In collaboration with the Director of Content Development, the Content Development Specialist will be responsible for the following:
• Participate in the creation of standards, best practices, processes and training materials for content creation, development, and revision
• Coordinate and participate in training workshops for authors, internal teams, SMEs , third party content providers, development editors, instructional designers, assessment authors, and others to rollout our digital content guidelines
• Manage the communication of status reporting, risk potential, schedule maintenance, potential red flags, and overall budget tracking on programs in development through the establishment of a common reporting system across product teams internally and externally
• Regularly meet and report progress to the Director of Content Development to discuss program progress, troubleshoot risks and dependencies, identify and remedy gaps throughout the content development process to help improve efficiencies and increase communication across Pearson
Third-Party Relationships
In collaboration the Director of Content Development, the Content Development Specialist will be responsible for the following:
• Identify new third party partnerships and review existing partnerships to establish standards and guidelines for content deliverables
• Working with the Director of Content Development and team, set up meetings with third party content providers and aid in the assessment of expertise, skill sets, ability to handle volume, quality and consistency of deliverables, samples, successes in the market, agility in handling content and/or schedule changes, and overall fit with Pearson standards and requirements
• Establish and negotiate rates and contracts with third-party content providers that reflect Pearson’s standards and requirements
• Conduct regular reviews of the content vendors’ processes, budget and schedule maintenance and identify efficiencies and opportunities to improve workflow and costs across disciplines
• Create and maintain a 3rd party content provider database including data on specializations, quality ratings, capacity, contribution to product success, education, rates, and compliance with Pearson third party and Independent Contractor standards
• Maintain third party, Independent Contractor agreements and provide and regulate access to Pearson content and systems regularly to comply with Pearson standards
• Participate in on boarding new third party content providers including review of deliverables, schedule, status reporting, template and systems use, content turnover and QA process orientation and training
• Provide outstanding third party content provider support. Be responsive and timely in responding to questions, concerns, requests and escalation of problems to the Director of Content Development
Pearson Digital Product Development and Key Initiatives
In collaboration the Director of Content Development and the VPs of Portfolio Management, the Content Development Specialist will be responsible for the following:
• Work with the Director of Content Development and each VP of Portfolio Management to plan, manage and deliver the program portfolio on time, on budget, and within scope
• Serve as point person on major HSSL, Business & Economics, and pan-Pearson initiatives and new digital product development to implement cross-functional, pan-Pearson standards, budgeting, deliverables, and schedules
• Identify and manage project tracks necessary for the successful completion of the project
• Manage work that has been outsourced to vendors including workflow, schedule, project tracking, milestones, QA, and budget as assigned
• Identify and manage project dependencies and identify resource needs
• Work with internal and external customers to develop project scope of work and create and maintain project plans
• Work with third party vendors, internal stakeholders, and management to clearly communicate the content development roles and responsibilities for each team member and manage the fulfillment of those roles throughout the process
• Track and distribute critical communication and information in a timely fashion to core teams to reduce confusion, redundancies, delays, and additional expense
• Proactively manage changes in project scope, identify potential crises and risk, and devise contingency plans in collaboration with the Director of Content Development and VP, Portfolio Management as appropriate
• Resolve and/or escalate issues that may impact process, budget, schedule, or scope in a timely fashion to Director of Content Development
General Responsibilities
• Manage master schedule reporting of digital content programs active in the development pipeline
• Communicate information and potential problems as well as creative solutions to Director of Content Development and VPs of Portfolio Management regularly
• Provide information and guidance to cross-functional teams to ensure compliance with changing Pearson and HSSL requirements
• Develop a deep understanding of Pearson’s corporate mission, initiatives, and standards and serve as a resource for the HSSL team to keep them current on changes in processes, requirements, and standards
QUALIFICATIONS:
Education:
• Minimum of a bachelor’s degree, advanced e-learning and/or instructional design education-related coursework preferred
• Minimum of five or more years of higher education digital content development and design experience with proven success required
• Management experience preferred
Required Skills:
• Knowledge of the higher education product line, competitors, instructors, and learners.
• Experience and proven success in digital content development in the higher education social sciences and business disciplines
• Proven theoretical and practical knowledge and a deep understanding of how to create efficacious and engaging learner-centered digital content experiences.
• Ability to understand, adapt, initiate, and implement change required
• Ability to take direction, receive feedback, and work within a small, collaborative team
• Evidence of strategic and analytical thinking and planning, team leadership, communication, negotiation, problem-solving, good judgment, and the ability to influence others is required
• Excellent verbal, written, and listening communication skills as well as the ability to communicate difficult/sensitive information effectively
• Ability to lead and collaborate actively with others on internal and external cross-functional teams and to build consensus and foster collaborative relationships across teams
• Demonstrate the ability to multi-task, manage multiple projects, prioritize, and meet deadlines in a fast-paced environment
• Excellent organizational skills is required
• Exceptionally strong attention to detail is required
• Ability to adapt to new software products for course and/or learning experience delivery and learning management systems
• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, PowerPoint, Smartsheet, and other content and project management tools