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Inside Sales and Support Representative
Pearson
American Fork, UT, United States
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Description
Pearson VUE (www.pearsonvue.com) is the global leader in electronic testing for regulatory and certification boards, providing a full suite of services from test development to test delivery to data management. Pearson VUE offers exams through the world's largest network of test centers in 175 countries, providing testing services for information technology, academic, government and professional clients.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses including Penguin and the Financial Times (FT). Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.
We are actively seeking an Inside Sales and Support Representative to support our North America Sales Team. Based in our Certiport offices in Utah, this position is responsible for contributing to sales and support, working in multiple market segments within the Inside Sales and Support Team, and working with multiple product lines. The Inside Sales and Support Representative will contribute independent new sales opportunities and renewals of industry recognized assessment, test preparation, curriculum, training and certification exam products to multiple market segments and to support team initiatives.
PRIMARY RESPONSIBILITIES
Inside Sales:
• Outbound calling and prospecting of new leads.
• Provide customer solutions and presentations – on the phone and occasionally in person.
• Create new sales opportunities and renewals over the phone.
• Overcome objections and resolve concerns.
Sales Support:
• Support multiple market segments within the North America Sales Team, working with multiple territory managers, product lines and territories.
• Assist North America Sales Team with purchase order processing, 3rd party product fulfillment, and reconciliation of past due invoices. Use CRM and other internal systems and tools to track and forecast sales opportunities and record account interaction.
• Support accounts, their assessment, training and certification programs and company wide sales initiatives.
Position may travel up to 10%
Qualifications
Education and Experience:
• Bachelor’s degree in a business related field preferred.
• Minimum of 1 year sales experience, preferably inside sales or B2B
• Sales experience in the education or learning products market a plus
• Minimum of 1 year experience in sales support or customer support
Knowledge, Skills and Abilities:
• Performance driven and results oriented
• Work well under sales pressure
• Self-motivated—able to work independently to achieve Certiport and individual sales goals
• Excellent oral, written, time management and presentation skills
• Able to quickly develop trusting and cooperative relationships over the phone and in person
• Knowledge of computer systems, CRMs, and Office apps required