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Assistant Manager, Technical Documentation
NBC Universal
Orlando, FL, United States
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Assistant Manager, Technical Documentation - Universal Creative
About Us
Universal Creative is the planning and development division of Universal Parks and Resorts™, which is one of the many businesses within NBCUniversal™. We are ideally situated in Orlando, Florida, which has become widely known as the theme park and resort capital of the world. We are responsible for the design, development, and delivery of all resort and theme park concepts for all of Universal vacation destinations worldwide – Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world.
Responsibilities
What sets Universal Creative apart?
We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today’s realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don’t know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces “The Universal Way” by not just meeting guest expectations, but exceeding them, every time.
SUMMARY:
The Assistant Manager, Technical Documentation is primarily responsible for the coordination of training and guidance programs and supporting initiatives of Core Engineering & Safety. This includes the development and management of accurate and timely reports and tracking systems; entry of ride/show action items and/or processes; and assisting in the development of new training resources as required. Additional responsibilities may include supporting the revisions of controlled documents; organizing and developing scopes of work for projects from multiple disciplines, contract specifications and facility requirements; and, working with the Responsible Individuals (RIs). Working knowledge of multiple disciplines and experience documenting complex systems, including: Show Animation, Show Action Equipment, Ride Conveyance (numerous types), Ride and Show Control Systems, Hydraulic Power Systems, Lighting Systems, Audio Systems, Projection Systems, and/or Special Effects is preferred.
MAJOR RESPONSIBILITIES:
• Initiates and manages various action items or processes required in the administration of training and guidance to project teams.
• Coordinates with other departments as required to ensure full information integration and reviews all training status data in order to report status updates to Engineering & Safety leadership on an on-going basis. Data is critical to monthly senior management reporting.
• Works with Core Engineering & Safety leadership to revise and develop controlled documents, including: specifications, standards, guidance documents, and templates.
• Works with RI’s to review and edit documents such as Scope of Work, Deliverables, and System Requirements Articles using templates and standards while maintaining quality control and consistency.
Qualifications/Requirements
EDUCATION:
• Associate’s degree in a Technical Field required.
• Bachelor’s degree in Business Management preferred.
EXPERIENCE:
• Minimum of 3-5 years project management / technical writing / engineering / technical theater related experience; or equivalent combination of education and experience.
• Proficiency in use of Microsoft Office required.
• 1-2 Years of Theme Park specific experience is highly preferred.
ADDITIONAL INFORMATION:
• Familiarity with standard concepts, practices and procedures within the construction field.
• Strong and effective communicator, both verbally and written, with ability to interface with various departments of the company, as well as outside vendors and contractors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Possess good organizational, analytical and problem solving ability.
• Detail oriented with proven ability to orchestrate and execute multiple activities simultaneously in a fast-paced environment using resources effectively and efficiently.
• Represent the company at all times with high moral and ethical conduct.
• Proven ability to work independently with little to no direction and maintain a strong focus on business priorities and be persistent in follow-through.
Your talent, skills and experience will be rewarded with a competitive compensation package.
We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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