This job has expired, please see additional jobs below
Application Support/Programmer Analyst
NBC Universal
Universal City, CA, United States
Job Details - this job has expired, please see similar jobs below
About Us
Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?
Responsibilities
The Programmer Analyst’s role is to define, test, analyze, and maintain software applications in support of business requirements. This includes testing, analyzing and supporting software programs and applications along with configuration management of applications. The Programmer Analyst will also research, document, and modify software specifications throughout the production lifecycle. The Programmer Analyst will serve as a key contact with the user community for solving business issues as well as providing support and guidance to the analysts on the team. The incumbent will report into the Revenue Operations Manager and will be part of a four person team. The candidate will have application support responsibilities that include point of sale for retail and food as well as inventory and warehouse food systems.
•Provide system support for day-to-day systems operations.
•Provide support for various software upgrades and installations.
•Liaise with other technical staff to assist in resolving problems with software products or company software systems.
•Interact with software application vendors to report and resolve problems.
•Define and manage small projects, timelines, deliverables and communication to the business.
•Collaborate with other internal IT teams as needed to support the business requirements.
•Design, run and monitor software tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
•Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
•Provide support and guidance for various hardware and software upgrades
•Collaborate with internal partners in conceptualizing and development of new software programs and applications.
•Provide regular status reporting.
•Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
•Protects operations by keeping information confidential.
•Perform other duties as assigned.
Qualifications/Requirements
•Bachelor’s degree from a four-year college or university is preferred; majors in Computer Science, Information Systems, Business Administration, or other related field is desirable.
•2-3 years of work experience in an IT support function.
•Understanding of SQL database and query best practices including triggers, stored procedures and reporting using SSRS.
•Experience with relational database and operating systems experience with Microsoft SQL Server.
•Proven analytical and problem-solving abilities.
•Experience supporting a large Point of Sale application is required; POS in the food or merchandise industry or FREEDOM-POS (MATRA/Clarity/Omnico) is preferred.
•Provide after business hours/weekend systems support for major application incidents and part of the IT on call rotation
•Strong team oriented interpersonal and communication skills
•Willingness to travel and or work weekends with short notice.
•Must be able to stand long period of time.
•Must be able to lift 25 pounds.
Desired Characteristics
•Experience with general programming/scripting languages (Batch, VBscript, Powershell, etc.).
•Experience with general programming languages (.Net, Windows Forms, ASP.Net).
•Experience with inventory and purchasing software systems.
•Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
•Ability to manage a high volume of details with excellent accuracy.
•Strong track record meeting targets and objectives.
•Able to listen and communicate effectively with non-technical staff and with members of interdisciplinary teams.
•Ability to work collaboratively with cross-function peers.
•Experience in the hospitality industry preferred.
•Results oriented with a history of problem resolution and prevention.
•Effectively handle sensitive and confidential matters.