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Customer Experience Internship
AOL
Dulles, VA, United States
Job Details - this job has expired, please see similar jobs below
Company Description
Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content — so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.
PURPOSE AND SCOPE:
We are looking for a Customer Experience (CX) Intern to work with the Digital Media Services team on day-to-day CX activities. This person must be comfortable wearing many hats and working in an environment that changes often. This is a great opportunity where you can expect to learn and contribute with building out a customer experience program.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Identify, gather, and share internal and external best practices. Conduct additional internal and external research as directed.
• Distribute Net Promoter Score (NPS) scorecards to management
• Schedule/attend meetings with internal teams to review project status updates for customer experience initiatives.
• Assist with the maintenance of the CX project pipeline—managing ongoing updates, reporting, and follow up.
• Prepare written reports to keep team members and stakeholders informed about project status.
• Work alongside leadership and various departments including Marketing, Sales and Operations to understand customer needs and implement programs to educate on delivering exceptional customer experiences.
• Work collaboratively with internal teams to monitor, manage and deliver CX work products.
• Assist with projects as assigned.
• Support training of Career Ladders program and Live Events.
• Manage the updates and assist with the build out of the Digital Media intranet site.
Qualifications:
• MUST currently be enrolled in an accredited university or college
• Excellent verbal and written communication skills
• Creative and Flexible
• Proficient in MS Office
• Positive attitude and work ethics
• Strong interest in business management
• Willingness to take on some administrative tasks
• Flexible and enjoys working in an ever changing environment
Additional Information
EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.