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Resource Deployment Advisor
Pearson
Glenview, IL, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Resource Deployment Advisor is responsible for assigning, deploying, and supporting consultants for the North America Services market, including program activation, professional development, consulting, and digital program services. This position also performs a variety of critical operational functions related to order processing and revenue recognition, as well as additional support tasks for online services offerings.
Qualifications
Required:
• Bachelor’s degree or equivalent work-related experience.
• Minimum 5 years of experience working in customer care or sales support.
• Familiarity with K-12 education market preferred.
Preferred:
• Ability to provide best-in-class service and support for internal and external customers.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to deliver results under tight deadlines.
• Ability to manage multiple projects and prioritize appropriately.
• High proficiency with Microsoft Excel.
• Oracle proficiency preferred.
• Detail-oriented.
• Ability to work collaboratively with a team to deliver efficient and effective results.
Other:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.