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Regional Vice President, Technical Operations
Comcast
Livermore, CA, United States
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Job Summary:
Cable West Division / California Region Comcast Cable is one of the nation's largest and most innovative video high-speed internet home security and phone providers. Comcast Cable operates in 39 states; with over $62B in revenue and is revolutionizing the way we communicate content information and data to our customers. Comcast Cable West Division has a powerful presence in the marketplace with nearly $12 billion in revenue and more than 20000 employees across 12 states. Comcast ranks 46 on the Fortune 500 list 38 on the Information Week 500 list placed second within the Telecommunications sector and has a very strong foothold in both distribution and content segments of the entertainment industry. With the acquisition of a controlling stake of NBCUniversal it has created one of the world's largest media and entertainment companies. Comcast has appeared on the Best Place to Work list in Business Journals across the country. Comcast values having a diverse workforce and has received honors from CableFax Magazine Diversity Inc. LATINO Magazine Professional Woman s Magazine Black EOE Journal and Careers for the DisABLED Magazine for the company's inclusive workforce.
Core Responsibilities:
• Creates and executes strategies to achieve business goals such as increasing revenues removing expenses and developing a skilled motivated satisfied and diverse workforce.
• Leads California Region technical operations to achieve operational excellence while working in competitive environments.
• Directs area technical operations for the California Region consisting of 2.6 M customer relationship
• Responsible for the field fulfillment customer experience, including Commercial Business fulfillment activities.
• Oversees local dispatch and logistics operations
• Leads fulfilment, network, and TLC Operations and engineering team.
• Strategically works with other functional leaders in forecasting customer activity and resulting resource requirements; identifies and manages resources allocation and needed employee skill sets within the area based on forecasted work levels.
• Responsible for overseeing 4 operating area expense budgets including labor and capital.
• Ensures the financial and operational planning processes are tied to business planning processes.
• Monitors and analyzes all matters that impact the operational performance of the Region and takes appropriate action to address any trends.
• Accountable for working with the region to meet or exceed regional P&L capital and forecasting specifically area controllable elements of the P&L.
• Translates the organization's vision, values, and business goals into individual and team goals.
• Manages technical operations metrics cost control initiatives and complex strategy and activity.
• Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
• Serve as a champion of Comcast to customers and employees.
• Drive customer satisfaction through a laser focus on execution/fulfillment of the work.
• Provides strong leadership to Area Operations personnel including communicating vision strategy and objectives.
• Responsible for both internal and external (business partner) work force resource, performance, and productivity
• Works closely with business operations (Finance) in executing fleet, facility, and other asset management
• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships.
• Partners with Human Resources on selecting and managing the best talent possible.
• Interprets, administers, and implements corporate policies and procedures.
• Strong cross-functional partnership with functional peers on California Regional team.
• Knows the competition and innovates appropriately.
• Travel required within California as well as other company or industry-related travel
Job Specification:
• Bachelor's Degree or Equivalent
• Minimum 10 years of experience at an executive-level in a complex large size cable or telecom organizations (1 Million subs or more)
• 10 years of experience must include a mix of operations and financial/analytical responsibilities including P&L.
• Previous large market General Manager, VP Operations, AVP, or other similar level experience preferred.
Competencies:
• Leadership and Strategic Thinking
• Financial Acumen
• Effective Team and Relationship Building
• Execution Excellence & Reliability
Comcast is an EOE/Veterans/Disabled/LGBT employer